Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Shields

Slidell,LA

Summary

Versatile and compassionate healthcare professional with a proven track record at Louisiana Dental Center, excelling in patient care and office efficiency. Skilled in HIPAA compliance and insurance verification, with a knack for enhancing patient satisfaction through meticulous coordination and empathetic communication. Achieved significant improvements in patient data management and insurance claim accuracy.

Overview

2025
2025
years of professional experience

Work History

Medical Receptionist/medical Assistant

Westcare Medical Center
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.

Dental Assistant/ Lab Technician

Louisiana Dental Center
01.2023 - Current
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Dental Insurance Coordinator

Louisiana Dental Center
06.2020 - 11.2022
  • Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
  • Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
  • Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
  • Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.

Care Giver

Ashton Manor
09.2018 - 04.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Dental Assistant/radiology -

NODC
Harvey, LA

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • HIPAA compliance
  • Insurance verification
  • HIPAA guidelines
  • Payment collection

Timeline

Dental Assistant/ Lab Technician

Louisiana Dental Center
01.2023 - Current

Dental Insurance Coordinator

Louisiana Dental Center
06.2020 - 11.2022

Care Giver

Ashton Manor
09.2018 - 04.2019

Medical Receptionist/medical Assistant

Westcare Medical Center

Dental Assistant/radiology -

NODC

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Kristen Shields