Jakayla Christian
Nacogdoches
Summary
Proven Medical Receptionist/ Assistant with a track record of enhancing patient satisfaction and streamlining front desk operations at The Heart Institute Of East Texas. Skilled in HIPAA compliance and medical terminology, with a knack for fostering patient loyalty through exceptional telephone etiquette and appointment scheduling. Demonstrates a commitment to maintaining confidentiality and improving practice efficiency.
Overview
1
1
year of professional experience
Work History
Medical Receptionist/Medical Assistant
Cline Family Medicine
12.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Medical Receptionist
The Heart Institute Of East Texas
09.2023 - 12.2023
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Education
No Degree - Nursing BSN
Tyler Junior College
Tyler, TX2027
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Registration
- HIPAA Compliance
- Appointment Setting
- Reminder calls
Timeline
Medical Receptionist/Medical Assistant
Cline Family Medicine
12.2023 - Current
Medical Receptionist
The Heart Institute Of East Texas
09.2023 - 12.2023
No Degree - Nursing BSN
Tyler Junior College
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