Karina LaRosa
Novi
Summary
Experienced with team leadership, customer engagement, and service improvement. Utilizes strategic planning to enhance sales and customer satisfaction. Track record of driving team collaboration and achieving business goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Service Manager
Alo Yoga
Troy, MI
08.2025 - Current
- Led training programs for sales associates to enhance product knowledge and customer service skills.
- Developed and implemented strategies to improve customer retention and satisfaction metrics.
- Analyzed sales data to identify trends, informing strategic decisions for promotional campaigns.
- Developed a high-performing sales team through effective coaching, mentoring, and performance management.
- Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
- Championed a customer-centric culture within the organization, fostering a positive work environment that prioritized client satisfaction.
Operations Manager
Alo Yoga
Troy, MI
10.2024 - 08.2025
- Streamlined inventory management processes to optimize product availability and reduce excess stock.
- Led cross-functional teams to enhance operational efficiency and improve customer satisfaction scores.
- Implemented training programs for staff, increasing productivity and ensuring adherence to company standards.
- Analyzed operational workflows to identify bottlenecks, driving improvements that enhanced overall performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Assistant General Manager
Old Navy
Farmington Hills, MI
09.2024 - 10.2024
- Facilitated and Led a team of 36 team members and Leadership
- Planned/Executed Daily/Weekly/Monthly goals for our store ( Loyalty )
- Provided service and shopping experience that meets the needs of the customer
- Merchandised and created flexing decisions for the Women’s/Men’s departments
- Mapped/Planned the layout when it came to our Men’s and Women’s sets
- Coordinated with the GM, to make sure operational aspects in the store were running smoothly
- Coordinated with AP, and provided solutions to operational issues
- Rallied the district when it came to Loyalty - Spread positivity and support
Acting General Manager
Old Navy
Farmington Hills, MI
05.2024 - 08.2024
- Directed and empowered a team of 36 members and leadership to achieve goals
- Established clear goals and expectations for the team centered around loyalty and sales. Held team accountable
- Created a schedule for leadership that meets the needs of the business
- Coordinated with DM on operational aspects of the store. Sales, Loyalty, Staffing, Forecasting and Payroll
- Provided a team culture centered around inclusivity, positivity, and diversity
- Directed operational strategies to enhance store performance and customer satisfaction.
- Spearheaded community engagement activities, enhancing brand visibility and building customer loyalty.
Customer Service Operations Manager
Old Navy
Novi, MI
06.2022 - 09.2023
- Led a diverse team of 24+ professionals to enhance collaboration and drive performance.
- Created a schedule that works for the needs of the business for team members
- Planned/Executed daily/weekly/monthly goals for our store ( Loyalty )
- Provided service and shopping experiences that meets the need of the customer
- Established clear goals and expectations. Held associates accountable
- Organized orientation for all new Brand Associates
- Facilitated and Led all processes when it comes to hiring any associates
- Coordinated with other managers to create events or contests for team engagement
Specialty Team Lead
Target
Novi, MI
08.2019 - 06.2022
- Facilitated and Led a team of 12+ Team members.
- Led apparel backroom processes, organization, layout, and replenishment of sales floor
- Established clear goals and expectations. Held team members accountable to expectations
- Provided service and shopping experiences that meets the needs of the guest
- Encouraged guests to shop with confidence by creating inspiring visual moments
- Coordinated with sort team/sort managers to ensure proper practices are in place when sorting truck
- Responded to emergency situations within the store
- Planned/executed daily/weekly workload to deliver on department/store sales goals/guest engagement
- Supported/Followed up with the teams in other work centers in the store-Beauty/Tech/SFS/Frontend
Leadership Detroit
Detroit Regional Chamber
Detroit, MI
01.2020 - 04.2020
- Organized the chambers alumni’s database
- Located past alumni by using social media
- Updated alumni information
Assistant Manager
Dressbarn
Allen Park, MI
05.2016 - 08.2019
- Prepared store for opening and closing
- Assigned tasks and responsibilities to staff
- Supervised a team of 6 staff members
- Coordinated training and performance evaluations of new staff
- Responded to emergency situations within the store
- Tallied daily sales totals, receipts , and deposited funds
- Researched and responded to customer concerns
- Answered questions and assign staff to help customers
- Prepared and labeled shipment
Education
Bachelor of Arts - Communications & Digital Marketing
University of Michigan - Dearborn
Dearborn, MI12-2020
Associate Degree - General Business
Henry Ford College
Dearborn, MI08-2016
Skills
- Microsoft Office Suites
- POS systems
- Customer service
- Time management
- Decision-making
- Customer relations
- Client relations and retention
- Team building and leadership
- Issue resolution
- Talent development
- Staff education and training
Accomplishments
- Opened the first ever Alo store in Michigan. Recruited and onboarding all starting staff.
- At our Alo location, we broke the company record for most sales generated during NSO weekend- This included all our international stores as well. We ranked #1. Generating over $500K in 3 days.
- Supervised team of 60+ staff members.
Certification
- Nationally Inducted NSLS Member- The National Society of Leadership and Success
- Recipient of The N.E.L.A Award- Nationally Engaged Leadership Award
- Certified in Google Analytics for Beginners and Advanced
Languages
English
Professional Working
Spanish
Limited Working
Timeline
Sales and Service Manager
Alo Yoga
08.2025 - Current
Operations Manager
Alo Yoga
10.2024 - 08.2025
Assistant General Manager
Old Navy
09.2024 - 10.2024
Acting General Manager
Old Navy
05.2024 - 08.2024
Customer Service Operations Manager
Old Navy
06.2022 - 09.2023
Leadership Detroit
Detroit Regional Chamber
01.2020 - 04.2020
Specialty Team Lead
Target
08.2019 - 06.2022
Assistant Manager
Dressbarn
05.2016 - 08.2019
Associate Degree - General Business
Henry Ford College
Bachelor of Arts - Communications & Digital Marketing
University of Michigan - Dearborn