Karina Lira

• Coordinated case management and housing administrative tasks using HMIS, CHAMP, and Brilliant Corners systems to enhance client support.
• Connected clients with community resources, referrals, and supportive services to help reduce risk of homelessness.
• Assisted clients with housing applications, housing assistance programs, and housing voucher processes.
• Conducted monthly client check-ins and developed action plans to monitor progress, address emerging needs, and promote housing stability.
• Conducted annual recertifications and assisted with documentation to support program eligibility.
• Provided respectful, client-centered support for diverse populations.
• Maintained accurate case notes and client records to ensure compliance with program procedures and support effective service delivery.

- Processed mortgage loans by organizing, reviewing, and preparing loan documentation to ensure compliance and accuracy.

- Collected and verified information for mortgage applications, facilitating timely and accurate processing.

- Kept loan files organized and records accurate while handling confidential financial information.

- Followed up on missing documents to maintain workflow efficiency and adhere to processing timelines.

- Provided administrative support and communicated with relevant parties about documentation and processing requirements.

- Demonstrated attention to detail, organization, and professionalism when managing records and multiple tasks.