Karina Lopez
Chicago,IL
Summary
Skilled Youth Organizer familiar with leading events, managing administration and developing future leaders through group instruction and individual coaching. Well-rounded and determined professional with a strong work ethic and confident nature. Pursuing a challenging role with the opportunity to make a positive impact on the community. Motivated host with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
4
4
years of professional experience
Work History
Cashier, Host, Server, Busboy
Pekes Pozole
Chicago , IL
2021.10 - 2022.08
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Documented reservations and communicated changes to guests.
- Answered questions about store policies and addressed customer concerns.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Worked flexible schedule and extra shifts to meet business needs.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Youth Organizer
Increase The Peace
Chicago , IL
2020.10 - 2022.08
- Created program by which involved youth could be promoted to leadership positions.
- Devised and implemented strategic plan to engage and help low income communities .
- Helped increase my communication skills by being able to communicate and understand people from different backgrounds.
- Educated potential participants on available services and processes to engage in program.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Administered program budget and completed required documentation.
Host, Server, Cashier
The Original Pancake House Hyde Park
Chicago , IL
2020.07 - 2021.10
- Checked and restocked server areas and organized and got change for front counter.
- Greeted over 300 customers per day.
- Recorded available tables after seating each party using specialized seating software.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Cultivated warm relationships with regular customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
Education
Masters - Sports Management/Minor in Communication/marketing
Northern Illinois University
DeKalb, IL05.2026
High School Diploma -
Eric Solorio Academy
Chicago06.2022
Skills
- Cooperative Attitude
- Customer Interactions
- Guest Satisfaction
- Answering Customer Questions
- Resolving Discrepancies
- Work Task Prioritization
- Feedback Acceptance
- Project Management
- Social Skills
- Teamwork and Collaboration
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier, Host, Server, Busboy
Pekes Pozole
2021.10 - 2022.08
Youth Organizer
Increase The Peace
2020.10 - 2022.08
Host, Server, Cashier
The Original Pancake House Hyde Park
2020.07 - 2021.10
Masters - Sports Management/Minor in Communication/marketing
Northern Illinois University
High School Diploma -
Eric Solorio Academy
Similar Profiles
Elena Elizabeth Martinez-DiazElena Elizabeth Martinez-Diaz
General Manager at La Diabla Pozole Y MezcalGeneral Manager at La Diabla Pozole Y Mezcal
Fabiola ArauzFabiola Arauz
Administration Professional at OCD Cleaning ChicagoAdministration Professional at OCD Cleaning Chicago
Kiarra HolmesKiarra Holmes
Service Assurance Agent at Federal ExpressService Assurance Agent at Federal Express