Karina Lopez
San Antonio,Tx
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Lease Servicing Account Representative II
GM Financial
11.2017 - 02.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing resources to locate debtors and updated information in company system.
Bilingual Sales Representative
Charter Communications
11.2016 - 11.2017
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Barista
Starbucks
05.2016 - 03.2017
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High School Diploma -
James Madison High School
San Antonio06.2016
Some College (No Degree) -
Northwest Vista College
San Antonio, TXSkills
- Customer Relations
- Active Listening
- Call Center Operations
- Conflict Resolution
- Problem-Solving Strengths
- Persuasive Negotiations
- Team Oriented
- Credit and Collections
- Inbound Customer Calls
Languages
Spanish
Native or Bilingual
Timeline
Lease Servicing Account Representative II
GM Financial
11.2017 - 02.2022
Bilingual Sales Representative
Charter Communications
11.2016 - 11.2017
Barista
Starbucks
05.2016 - 03.2017
High School Diploma -
James Madison High School
Some College (No Degree) -
Northwest Vista College
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