Linzi Barnard
Midvale,UT
Summary
Detail-oriented Financial Services and Compliance Professional with over 4 years of experience in regulated environments. Specializes in case review, account investigation, and documentation while ensuring compliance with internal policies and regulations. Expertise includes audit-ready documentation and cross-functional issue resolution. Pursuing remote roles in claims processing, compliance review, or healthcare operations support.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Account Servicing Representative II
Arivo Acceptance
Midvale, UT
08.2024 - Current
- Perform high-volume account and case review for regulated financial accounts requiring policy-based decision-making
- Conduct detailed investigations, financial analysis, and discrepancy resolution to determine appropriate account outcomes
- Ensure compliance with internal policies and regulatory standards through accurate, audit-ready documentation
- Recognized as a Key Contributor for performance, accuracy, and quality of account resolution work
- Maintain detailed case records supporting audits, compliance reviews, and internal quality assurance processes
- Partner with internal teams to resolve escalated cases and improve workflow efficiency and resolution accuracy
- Analyze account behavior patterns to support risk mitigation and improved resolution strategies
Mid Stage Collector I
Prestige Financial Services
Draper, Utah
09.2022 - 07.2024
- Managed high-volume regulated accounts requiring case analysis, documentation, and compliance-driven resolution strategies
- Conducted account investigations and root cause analysis on delinquency trends and payment discrepancies
- Reviewed financial and account data to determine appropriate resolution paths aligned with regulatory and policy guidelines
- Negotiated structured resolution plans while maintaining compliance with federal and state regulations
- Maintained accurate, audit-ready documentation of account activity, decisions, and case outcomes
- Identified recurring issues contributing to account delinquency and supported process improvement initiatives
Licensed Master Esthetician
Various Employers
Salt Lake City, Utah
12.2018 - 01.2023
- Managed client records, documentation, and scheduling with strong attention to confidentiality and accuracy
- Conducted assessments and provided solution-based recommendations based on client needs
- Maintained compliance with industry regulations and operational standards
Customer Solutions Specialist
Overstock.com Inc
Midvale, Utah
09.2020 - 08.2021
- Resolved complex customer and account issues in high-volume remote environment, enhancing customer satisfaction through effective case management
- Conducted root cause analysis on order and account discrepancies, identifying resolution pathways to prevent future issues
- Documented all case activity accurately within internal systems to ensure compliance and audit readiness
- Collaborated with cross-functional teams to address escalated issues, leading to improved customer and account outcomes
- Managed competing priorities while maintaining accuracy, productivity, and quality standards
Education
Licensed Master Esthetician - Master Esthetician
National Institute of Medical Aesthetics
South Jordan, UT 03.2018 - 11.2018
Some College (No Degree) - Social Work
Capella University
Midvale, UtahSkills
- Claims & Case Review
- Account Investigation
- Grievance support
- Regulatory compliance
- Dispute Resolution
- Root Cause Analysis
- Policy Interpretation
- Audit readiness
- Quality Assurance
- Data Analysis
- Risk Identification
- Process Improvement
- Attention to Detail
- Time Management
- Written Communication
- Cross-functional teamwork
Timeline
Account Servicing Representative II
Arivo Acceptance
08.2024 - Current
Mid Stage Collector I
Prestige Financial Services
09.2022 - 07.2024
Customer Solutions Specialist
Overstock.com Inc
09.2020 - 08.2021
Licensed Master Esthetician
Various Employers
12.2018 - 01.2023
Licensed Master Esthetician - Master Esthetician
National Institute of Medical Aesthetics
03.2018 - 11.2018
Some College (No Degree) - Social Work
Capella University