KARINA LOPEZ

• Serve as the first point of contact for customers, real estate agents, lenders and visitors, providing professional customer service by phone, email, and in person.
• Open and maintain title and escrow orders, accurately entering information and organizing transaction documentation.
• Coordinate with lenders, clients, and internal departments to obtain information, resolve discrepancies, and support timely transaction processing.
• Perform administrative duties including data entry, document preparation, scanning, filing, mail distribution, and maintaining accurate records.
• Support title and escrow staff with daily operations while managing accurate records.

• Reduced turnaround time for weekly projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
• Coordinated with supervisors and colleagues to expedite data processing and reconcile discrepancies, ensuring accuracy for customers.
• Entered data into various computer systems accurately using Microsoft Office Suite and Quickbooks Online.
• Maintained and updated customer information and records, enhancing data integrity.
• Driver of all concerns with customers to reconcile discrepancies.

Temporary Position with Pacific Portable Services

• Streamlined weekly project processes, consistently meeting or exceeding deadlines while ensuring high-quality output.
• Collaborated with supervisors and colleagues to expedite data processing and reconcile discrepancies, enhancing accuracy for customers.
• Entered data into various computer systems accurately using Microsoft Office Suite and Quickbooks Online.
• Updated and maintained customer information, documents and records.
• Driver of all concerns with customers to reconcile discrepancies.

• Answered customer questions via telephone, email and live chat services.
• Resolved customer concerns to enhance satisfaction and build loyalty.
• Collaborated with team members across departments to investigate and resolve customer issues.
• Updated client records, prepared invoices and estimates, and collected payments to maintain accurate financial documentation.
• Utilized Cornerstone software and Microsoft Outlook to manage daily tasks and communications.

• Responded to customer inquiries received by email, telephone or through personal contacts.
• Demonstrated proficiency in Microsoft Word and Outlook through daily use in administrative tasks.
• Collaborated with outside parties to resolve discrepancies, facilitating effective solutions for open orders and payoffs.
• Good PC Skills and Microsoft Word and Outlook experience

• Supervised and trained up to 5 team members.
• Managed calendar and scheduled appointments based on optimal patient loads and availability.
• Managed calendar and scheduled appointments to optimize patient flow and service delivery.
• Coordinated patient scheduling, check-in, check-out, and billing payments to streamline operations.
• Completed daily financial packets and daily deposits.
• Answered owner animal health questions and advised on best care practices.