Karina Rosales
San Jose,CA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
8
8
years of professional experience
Work History
Dual Catering Sales Manager
Sonesta Corporation
03.2022 - Current
- Increased event bookings by developing and implementing effective catering sales strategies.
- Boosted revenue with the creation and execution of customized catering packages for clients.
- Strengthened client relationships through consistent communication and excellent customer service.
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
- Conducted site visits for prospective clients to showcase venue capabilities and offerings.
- Built strong partnerships with local businesses for referrals, expanding the company''s clientele base.
- Exceeded both quarterly and annual sales goals.
Dual Convention Services Manager
SONESTA CORPORATION
01.2020 - 03.2022
- Selling guestrooms, meeting space, and other hotel services to Corporate, Government, and social clients
- Detailing group resumes and BEO’s
- Serve on site group and catering customers in a proactive manner
- Working with the logistics of group room blocks, food and beverage, public meeting space, and billing processes
- Resourceful skills to provide contemporary set-ups, menus, and functions for groups
- Ability to produce artistic and innovative menus while working closely with the Executive Chef on pricing specialty menus
- Work closely with banquet department on operations and event execution, ability to consistently deliver flawless events.
Sales Coordinator
SONESTA CORPORATION
07.2018 - 01.2020
- Introduced customers to new offerings and updated accounts
- Developed template email responses to streamline client communication
- Gathered information from clients for entry into computer database
- Oversee RFP database and responses, reported on data and discussed information with the appropriate Sales Manager.
Area Sales Coordinator
Shashi Group
07.2017 - 07.2018
- Coordination of all groups as contracted by the Director of Sales for five properties: Aloft Cupertino, Aloft San Jose-Cupertino, Aloft Sunnyvale, Hilton Garden Inn Mountain View, and The Nest Palo Alto
- Provide appropriate follow-up on contracted business within five working days
- Responsible for effectively communicating with the various departments
- Maintains well documented, accurate, organized, and up-to-date file management
- Have current knowledge of hotel rates, strategies, discounts, and promotions
- Assist with group billing and any accounting discrepancies with group accounts.
Front Desk Supervisor
Azul Hospitality Group
01.2016 - 07.2017
- Acted as Manager on Duty when other Managers are not on site
- Provide guests with positive and empathic guest relations
- Monitor Guest Service Surveys to see what areas of opportunity can be adjusted
- Created lasting relationships with guests that built loyalty and drove hotel revenue
- Trained new staff on correct procedures, compliance requirements and performance strategies.
Education
Associates of Arts - Social and Behavioral Science
De Anza College
Cupertino, CABachelor of Arts - Social and Urban Studies
San Francisco State University
San Francisco, CASkills
Bilingual - can read, write, and speak Spanish fluently
Staff training
Contract negotiation
Event planning
FDC Sales force
Social Tables
Passkey
Opera, Light Speed, Atrio
Accomplishments
Sonesta Top Achievers Reward & Recognition - Gold Level 125% - 149% of my bookings turned definite
Highest turnover rate in the Sales department
Sonesta Employee of the Year for 2018
Timeline
Dual Catering Sales Manager
Sonesta Corporation
03.2022 - Current
Dual Convention Services Manager
SONESTA CORPORATION
01.2020 - 03.2022
Sales Coordinator
SONESTA CORPORATION
07.2018 - 01.2020
Area Sales Coordinator
Shashi Group
07.2017 - 07.2018
Front Desk Supervisor
Azul Hospitality Group
01.2016 - 07.2017
Associates of Arts - Social and Behavioral Science
De Anza College
Bachelor of Arts - Social and Urban Studies
San Francisco State University
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