Karina Maldonado
Fraser,MI
Summary
Dynamic professional with a proven track record at four previous jobs listed. I excel well in customer service and problem-solving demographics, and greatly demonstrate the ability to enhance customer loyalty by truly hearing what the customer has to say and what they really need, which then allows me to reach top-tier service rankings. I have learned the importance of time management and how to use my and my coworkers time efficiently and wisely, providing a creating a positive, professional, and respectufl environment.
Overview
6
6
years of professional experience
Work History
Team Member
Poof Estate Services
03.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Organizing, staging, and pricing product based on individual research of each product assigned.
Customer Service Cashier
Nordstrom
06.2019 - 02.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Political Canvasser
House Of Representative
06.2018 - 08.2018
- Increased voter engagement by effectively communicating campaign messages doortodoor.
- Maintained accurate records of interactions with potential voters, providing valuable feedback to the campaign team for strategic adjustments.
- Worked closely with campaign manager to refine talking points based on evolving political landscape and constituents'' concerns.
- Identified key issues important to voters through comprehensive survey administration.
- Enhanced voter turnout through diligent telephone canvassing and persuasive conversations.
- Obtained updated contact information from all subjects and verified data for accuracy.
Student Representative
Western Michigan University
04.2018 - 07.2018
- Supported incoming students through orientation activities, promoting seamless transitions into college life.
- Participated in strategic planning sessions, offering valuable input based on firsthand experiences as a student representative.
- Enhanced student experience by addressing concerns and providing feedback to administration.
- Played a key role in the implementation of new services tailored specifically towards meeting the unique needs of diverse student populations.
Education
Bachelor of Arts - Art History
Wayne State University
Detroit, MI05.2025
No Degree - Political Science
Western Michigan University
Kalamazoo, MI06.2022
High School Diploma -
Fraser High School
Fraser05.2016
Skills
- Customer Service
- Positive Attitude
- Problem-Solving
- Flexible Schedule
- Telemarketing expertise
- Active Listening
- Time Management
- Relationship Building
- Attention to Detail
Timeline
Team Member
Poof Estate Services
03.2022 - Current
Customer Service Cashier
Nordstrom
06.2019 - 02.2021
Political Canvasser
House Of Representative
06.2018 - 08.2018
Student Representative
Western Michigan University
04.2018 - 07.2018
Bachelor of Arts - Art History
Wayne State University
No Degree - Political Science
Western Michigan University
High School Diploma -
Fraser High School
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