Summary
Overview
Work History
Education
Skills
Timeline
Server

Samantha Gardner

Fraser,MI

Summary

Professional hospitality worker, ready to excel in high-paced environments. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Extremely eager to use these skills developed in a new field and build a long lasting career for myself.

Overview

7
7
years of professional experience

Work History

Server

Bumpers Landing
04.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Mitchells Seafood House
05.2022 - 04.2025
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Trained new servers on menu knowledge and service standards for consistency.
  • Implemented efficient table turnover strategies to optimize seating capacity during peak hours.
  • Provided detailed menu recommendations, enhancing overall dining experience for guests.
  • Monitored dining area for cleanliness and organization, maintaining high health standards.
  • Resolved customer complaints promptly, improving service recovery processes and guest relations.

Server/Team Lead

Celebrity Catering
05.2018 - 05.2022
  • Supervised team operations to ensure efficient service delivery during high-volume events.
  • Trained and mentored new staff on best practices and customer service standards.
  • Coordinated logistics for catering events, optimizing resource allocation and timing.
  • Resolved customer inquiries and complaints, ensuring a positive dining experience for guests.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.

Dispatcher Office Assistant

Engineered Climate
10.2020 - 03.2021
  • Coordinated daily dispatch operations to ensure timely service delivery.
  • Monitored communication channels to facilitate effective information flow among teams.
  • Developed and maintained accurate records of dispatched services and inventory levels.

Education

Bachelor of Science - Business Administration

Central Michigan University
Mount Pleasant, MI
08-2023

Skills

  • Strong customer service orientation
  • Self-motivated
  • Willing and eager to learn new skills and continue to grow
  • Strong communication skills

Timeline

Server

Bumpers Landing
04.2025 - Current

Server

Mitchells Seafood House
05.2022 - 04.2025

Dispatcher Office Assistant

Engineered Climate
10.2020 - 03.2021

Server/Team Lead

Celebrity Catering
05.2018 - 05.2022

Bachelor of Science - Business Administration

Central Michigan University

Similar Profiles

CREATE PROFILE