Karina Martinez
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Everise
09.2024 - 04.2025
- Assisted customers by addressing inquiries and resolving concerns efficiently.
- Learned company policies and procedures to provide accurate information.
- Maintained comprehensive knowledge of products to enhance customer interactions.
- Supported team members in achieving daily service goals through collaboration.
Fragrance Manufacturing Inc.
Filler Tech
04.2019 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Able Cleaning Services
Cleaning Crew
06.2017 - 03.2018
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
San Juan Education School
San Juan PrSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
Customer Service Representative
Everise
09.2024 - 04.2025
Fragrance Manufacturing Inc.
Filler Tech
04.2019 - 08.2020
Able Cleaning Services
Cleaning Crew
06.2017 - 03.2018
High School Diploma -
San Juan Education School
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