Karina Martinez Rodriguez
Lilburn,GA
Summary
I am an industry employee, have been in the industry since 2007! Continually growing started working with metro cafe and moved to Hillstone restaurant group, I am currently working with True Story Brands it’s a family owned business I am looking for a partime or maybe something for a long term career if we like each other! I am not scared to start from the bottom I’ve done it at the past restaurants, I live five minutes from the Stone Mountain location and would love to be closer to my house.
Overview
16
16
years of professional experience
Work History
General Manager
True Story Brands
Atlanta , GA
03.2015 - Current
- Oversaw product development initiatives from concept through completion stages.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Knowledge with Microsoft
- Accounting with inventories
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
Shift Leader
Hillstone Restaurant Group
Atlanta , GA
01.2008 - 02.2015
- Monitored inventory levels and ordered supplies as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Monitored employee performance to ensure compliance with company policies and procedures.
Education
High School Diploma -
Riverwood International Charter School
Atlanta, GA05-2008
Skills
- Service Quality Improvement
- P&L Management
- Project Management
- Business Administration
- Customer Retention
- Customer Relationship Management
- Schedule Management
- Workflow Planning
- Quality Management
- Recruitment
- Leader
- Inventory Control
- Staff Motivation
- Problem Resolution
- Supervision and training
- Motivation
Timeline
General Manager
True Story Brands
03.2015 - Current
Shift Leader
Hillstone Restaurant Group
01.2008 - 02.2015
High School Diploma -
Riverwood International Charter School