Karina McMullen
Fairview,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Corrections Officer
Davidson County Sheriff's Office
2023.10 - Current
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Routinely counted inmates and in response to potential security breaches.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
Machine Operator
PepsiCo
2022.05 - 2023.09
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Quickly shut down equipment in emergency situations following protocols.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Compiled reports analyzing performance data and presented findings and results.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Ticketing Agent
Delta Airlines Global Services
2021.11 - 2023.07
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Sold, printed and issued tickets to guests.
- Checked baggage at gate and loaded onto ramp.
- Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Produced and shared customer service reports to support management decision-making.
Security Officer
Transportation Security Administration, TSA
2020.03 - 2021.11
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Corrections Deputy
Ottawa County Sheriff's Office
2016.11 - 2020.03
- Inspected facilities and living quarters to verify each met state and federal standards.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Completed intake paperwork, fingerprints, and searches.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Interviewed inmates to obtain information and assess needs.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Received and accounted for personal possessions and determined inmate work assignments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
- Searched for contraband, weapons and drugs.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters, and work areas for contraband.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Assisted in intake and release of inmates.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
Education
Bachelor of Science - Criminal Justice
Ferris State University
Grand Rapids, MI08.2021
Associate of Arts - Criminal Justice
Grand Rapids Community College
Grand Rapids, MI12.2020
No Degree - Certified Sheriff's Department Corrections Officer
Grand Rapids Community College
Grand Rapids, MI09.2017
No Degree - Certified Criminal Justice Professional
Grand Rapids Community College
Grand Rapids, MI12.2015
No Degree - Certified Alcohol And Drug Counselor
Grand Rapids Community College
Grand Rapids, MI12.2015
Skills
- Security Procedures
- Records Management
- Visitation Guidelines Understanding
- Background Investigations
- Emergency Response
- State and Federal Laws Knowledge
- Restraint Techniques
- Search and Seizure Procedures
- Safety
- Conflict Resolution Skills
- Self-Defense Techniques
- Evidence Preservation
Timeline
Corrections Officer
Davidson County Sheriff's Office
2023.10 - Current
Machine Operator
PepsiCo
2022.05 - 2023.09
Ticketing Agent
Delta Airlines Global Services
2021.11 - 2023.07
Security Officer
Transportation Security Administration, TSA
2020.03 - 2021.11
Corrections Deputy
Ottawa County Sheriff's Office
2016.11 - 2020.03
Bachelor of Science - Criminal Justice
Ferris State University
Associate of Arts - Criminal Justice
Grand Rapids Community College
No Degree - Certified Sheriff's Department Corrections Officer
Grand Rapids Community College
No Degree - Certified Criminal Justice Professional
Grand Rapids Community College
No Degree - Certified Alcohol And Drug Counselor
Grand Rapids Community College
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