Karina Medina
Sterling,VA
Summary
Forward-thinking Shift Leader experienced in optimizing team workflows and meeting business demands. Enhanced team productivity by effectively coaching and training employees while ensuring quality in task execution. Recognized for strong work ethic, attention to detail, and commitment to achieving goals.
Overview
12
12
years of professional experience
Work History
Optical Manager
A Wink & A Smile
Ashburn, Virginia
05.2025 - Current
- Coordinated staff scheduling and training, enhancing daily patient service delivery.
- Reviewed prescriptions for accuracy and coordinated with optometrists and labs.
- Processed insurance claims and orders, ensuring accurate eyewear adjustments.
- Managed frame inventory displays and nurtured vendor relationships for optimal product selection.
Optician
A Wink & A Smile
Ashburn, Virginia
04.2023 - Current
- Assisted customers with selecting frames and lenses that best suit their needs.
- Educated customers on lens types, frame styles, materials, lens coatings, and accessories to ensure informed selections.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Resolved customer complaints and adjusted or repaired eyewear to maintain customer satisfaction and loyalty.
- Coordinated appointment scheduling, verified insurance coverage, maintained patient records, and assisted with preliminary testing to streamline patient flow.
- Maintained accurate records of all transactions in the computer system.
Dental Assistant
A Wink & A Smile
Ashburn, Virginia
10.2022 - 12.2022
- Welcomed patients and clearly explained procedures to enhance their understanding and comfort.
- Supported patient comfort during cleanings, fillings, and cosmetic treatments to improve overall experience.
- Sterilized instruments and ensured compliance with infection control standards to promote patient safety.
Dental Front Office Receptionist
A Wink & A Smile
Ashburn, Virginia
08.2022 - 12.2022
- Scheduled dental appointments and managed the daily calendar for front office operations.
- Answered phone calls and communicated patient inquiries to dental team, facilitating timely responses.
- Processed payments and issued receipts for dental office transactions.
- Coordinated treatment plan paperwork and followed up on patient forms, ensuring completeness and compliance.
- Maintained HIPAA confidentiality and organized confidential files, supporting secure patient information management.
Line Cook
Mission BBQ
Sterling, Virginia
12.2020 - 07.2022
- Prepared multiple orders simultaneously during peak periods, ensuring timely service and high customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to ensure smooth kitchen operations.
- Collaborated with servers to collect information about specific customer desires and dietary needs.
Shift Leader
Mission BBQ
Sterling, Virginia
07.2018 - 07.2022
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
- Answered a constant flow of customer calls with minimal wait times.
- Developed strategies to build customer loyalty through personalized service., promoted repeat customers and improved sales.
- Identified team weaknesses and implemented corrective actions, addressed concerns effectively.
- Monitored employee actions for safety and sanitation compliance.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
- Provided comprehensive training to new employees on company policies and procedures. and delegated daily tasks and responsibilities.
Deliveries Supervisor
The Home Depot
Sterling, Virginia
05.2019 - 09.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Worked with management team to implement proper division of responsibilities.
Live Sound Technician
Dominion High School
Sterling, Virginia
09.2014 - 08.2018
- Performed set-up operations and monitored audio levels from sources to support consistent quality in accordance with established industry standards and guidelines.
- Conducted site surveys to design optimal audio setup and equipment for diverse live events.
- Operated, maintained and repaired PA control, stage monitoring, amplification and instrument and vocal reinforcement to support the highest overall sound quality.
- Partnered with producers and performers to create and refine soundscapes that met production goals.
- Modified sound settings to accommodate temperature variations and specific tonal requirements.
- Set up soundboards, microphones, amplifiers, audio lines, monitors and speakers to satisfy production needs for live and taped programming.
Education
High School Diploma -
Dominion High School
Sterling, VA08-2018
Associate of Science in Business Administration - Business Administration
Northern Virginia Community College
Sterling, VirginiaSkills
- Vision Insurance Coordination
- Patient Appointment Coordination
- Patient Billing Coordination
- Customer Service
- Supplier Relationship Management
- Operational Oversight
- Quality inspections
- Safety protocols and procedures
- Safety guideline adherence
- Document management
- Collaboration and Teamwork
- Leadership and Decision Making
- Staff training
- Time Management
- Critical Thinking
- Conflict resolution
- Customer relations
- Computer proficiency
- Translation services
- Interpersonal skills
Accomplishments
- Awarded Employee of The Month Twice at Mission BBQ (September 2018 and November 2020)
- Awarded Employee of The Year at Mission BBQ (2020)
- Assigned Designated Trainer at Mission BBQ (2019)
- Recognized and Rewarded for stopping an attempted scam at The Home Depot (June 2019)
- Promoted to Deliveries Supervisor at The Home Depot (June 2019)
- Promoted to Optical Manager 1 year after completing optician training (May 2025)
Languages
- Spanish
- English
Timeline
Optical Manager
A Wink & A Smile
05.2025 - Current
Optician
A Wink & A Smile
04.2023 - Current
Dental Assistant
A Wink & A Smile
10.2022 - 12.2022
Dental Front Office Receptionist
A Wink & A Smile
08.2022 - 12.2022
Line Cook
Mission BBQ
12.2020 - 07.2022
Deliveries Supervisor
The Home Depot
05.2019 - 09.2019
Shift Leader
Mission BBQ
07.2018 - 07.2022
Live Sound Technician
Dominion High School
09.2014 - 08.2018
High School Diploma -
Dominion High School
Associate of Science in Business Administration - Business Administration
Northern Virginia Community College