Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Karina Muñoz Aldape

Rhome,TX

Summary

Adept at multitasking and customer engagement, I excelled at Casa Torres, seamlessly managing and ensuring prompt service. My ability to resolve complaints with a calm, solution-focused approach highlights my exceptional customer service and problem-solving skills. Skilled in POS systems and maintaining high service standards, I consistently enhanced guest experiences and team efficiency.


Professional hospitality worker with extensive experience in delivering high-quality service in busy settings. Known for strong focus on teamwork. Reliable and adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Casa Torres
03.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server

Villa Grande
10.2023 - 06.2024
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Education

High School Diploma -

Decatur High School
Decatur, TX
05-2022

Skills

  • Strong work ethic
  • Exceptional customer service
  • Clear communication
  • Safety procedures
  • Guest engagement
  • Decision-making
  • Time management
  • Verbal and written communication
  • Documentation and reporting
  • Strategic planning
  • Relationship building
  • Customer service
  • Complex Problem-solving

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • Certified Food Safety Manager (CFSM) - National Restaurant Association.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Server

Villa Grande
10.2023 - 06.2024

Server

Casa Torres
03.2023 - Current

High School Diploma -

Decatur High School

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Karina Muñoz Aldape