Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karla Anguiano

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers and patients. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

8
8
years of professional experience

Work History

Waitress/ Hostess

Casa Torres Mexican Restaurant
01.2020 - Current
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Shadowing Student

Animals R Us
03.2024 - 03.2024
  • Observed RVTS and DVM repair a mandibular fracture and and learned the importance of compassion towards the patient.
  • Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
  • Enhanced student comprehension by incorporating real-world examples and case studies.
  • Asked frequent question about their daily duties and more in depth detail about certain procedures.

Student Volunteer

Brother Wolf Animal Rescue
02.2018 - 03.2018
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
  • Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
  • Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
  • Maintained tidy and organized environment to comply with cleanliness standards.

Cashier/ Drive-Thru

Dunkin'
03.2017 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Increased sales of promotional items by informing customers about current offers.

Education

Present - Veterinary Technology

Ab-Tech Community College
Asheville, NC
01.2026

High School Diploma -

TC Roberson High School
Arden, NC
01.2022

Skills

  • High communication skills
  • High writing skills
  • Customer Service
  • Time Management
  • Organized
  • Problem solving
  • Leadership
  • Teamwork
  • Quick Decision Making
  • Critical Thinker
  • Memory retention

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shadowing Student

Animals R Us
03.2024 - 03.2024

Waitress/ Hostess

Casa Torres Mexican Restaurant
01.2020 - Current

Student Volunteer

Brother Wolf Animal Rescue
02.2018 - 03.2018

Cashier/ Drive-Thru

Dunkin'
03.2017 - 05.2019

Present - Veterinary Technology

Ab-Tech Community College

High School Diploma -

TC Roberson High School

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Karla Anguiano