Karina Navarro
Silverdale,WA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Solid team player with outgoing, positive demeanor and dedication to empowering a positive work culture.
Overview
9
9
years of professional experience
Work History
Member Services Lead
Haselwood Family YMCA
11.2023 - Current
- Delegate projects
- Assist other MSR who have questions or concerns about membership actions
- Schedule breaks for any MSR staff that are on the clock while I am present
- Communicate with Coordinator and Senior Director regarding tasks that need to be completed or delegated to the team
- Assist members with any inquiries or problems
- Activate, deactivate, freeze, or adjust memberships
- Answer phone calls
- Work on NSF, FA, and other related projects that require communication with members outside the facility via phone call or email
- Collect past due payments
- Sell merchandise and day passes
- Monitor everyone who comes into the Y
- Update member information
- Approve new or existing members for discounts or financial aid
- Keep track of equipment being lent out to members to use during Open Gym
- Register members for classes
- Communicate with team, other leads, and directors about how to best resolve situations or inquiries
- Give tours to potential new members or existing members
- Handle a cash drawer.
Member Services Representative
Haselwood Family YMCA
06.2023 - 11.2023
- Assist members with any inquiries or problems
- Activate, deactivate, freeze, or adjust memberships
- Answer phone calls
- Work on NSF, FA, and other related projects that require communication with members outside the facility via phone call or email
- Collect past due payments
- Sell merchandise and day passes
- Monitor everyone who comes into the Y
- Update member information
- Approve new or existing members for discounts or financial aid
- Keep track of equipment being lent out to members to use during Open Gym
- Register members for classes
- Communicate with team, leads, and directors about how to best resolve situations or inquiries
- Give tours to potential new members or existing members
- Handle a cash drawer.
Play Area Attendant
Bailey's Gym
05.2022 - 03.2023
- Set up play area to make sure it was ready for the shift
- Check in kids/Sign up new kids
- Address any questions or concerns the parents had
- Make sure kids were playing in a safe and fun way
- Call parents with any bathroom assistance or diaper changes
- Restock Play Area Bathroom with all necessities
- Wipe down and clean before and after every shift
- Make sure all rules and regulations were being followed by kids and parents.
Seasonal Sales Associate
Target
10.2020 - 01.2021
- Helped with unpacking and restocking items
- Collected and packaged orders to ship from store
- Helped customers with any needs.
Assistant Preschool Teacher
Chesterbrook Academy
03.2019 - 03.2020
- Assist Main Teacher with any needs
- Help with circle time, nap time, lunch, snack time
- Help with potty training
- Supervise playtime and activities
- Keep a sanitary and safe space for the kids
- Would help in other classrooms if need be.
Front End Associate
Vanilla Sugar Bakery
02.2019 - 09.2019
- Stock sweets, make extra boxes, help fulfill orders
- Assist customers in any needs or concerns
- Answered emails
- Took phone/online/in-person orders
- Maintained a sanitary and attractive display/front house
- Worked the cash register and card payments.
Retail Associate
EXPRESS
11.2016 - 06.2018
- Greet customers and ascertain what each customer wanted
- Describe merchandise and explain use, operation, and customers
- Recommend, select, and help locate or obtain merchandise and desires
- Compute sales prices, total purchases and receive and handle money
- Answer questions regarding the store and its merchandise
- Maintain knowledge of current sales and promotions, exchanges, and security practices
- Demonstrate use or operation of merchandise
- Place special orders or call other stores to find desired items
- Prepare merchandise for purchase
- Watch for and recognize security risks and thefts, and these situations
- Inventory stock and requisition new stock
- Ticket, arrange, and display merchandise to promote sales
- Exchange merchandise for customers and accept returns
- Clean shelves, counters, and tables
- Bag or package purchases, and wrap gifts.
Customer Service and Assistance
OBERWEIS
03.2015 - 12.2015
- Clean and sanitize work areas, equipment, utensils
- Store food in designated containers and storage areas
- Prepare a variety of foods, according to customers' orders following approved procedures
- Take and record temperature of food and food storage freezers
- Remove trash and clean kitchen garbage containers
- Carry food supplies, equipment, and utensils to and from dining areas
- Load dishes, glasses, and tableware into dishwashing
- Stock cupboards and refrigerators
- Package take-out foods or serve food to customers
- Prepare and serve a variety of beverages.
Education
High School Diploma -
WHEATON WARRENVILLE SOUTH HIGH SCHOOL
Wheaton, Illinois05.2017
Skills
- Spanish Fluency
- Issue and Complaint Resolution
- Billing Adjustments and Refunds
- Team Management
- Calm and Professional Under Pressure
Timeline
Member Services Lead
Haselwood Family YMCA
11.2023 - Current
Member Services Representative
Haselwood Family YMCA
06.2023 - 11.2023
Play Area Attendant
Bailey's Gym
05.2022 - 03.2023
Seasonal Sales Associate
Target
10.2020 - 01.2021
Assistant Preschool Teacher
Chesterbrook Academy
03.2019 - 03.2020
Front End Associate
Vanilla Sugar Bakery
02.2019 - 09.2019
Retail Associate
EXPRESS
11.2016 - 06.2018
Customer Service and Assistance
OBERWEIS
03.2015 - 12.2015
High School Diploma -
WHEATON WARRENVILLE SOUTH HIGH SCHOOL
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