Ashley Caldera

WICHITA FALLS,TX

Summary

Driven by a results-focused approach, I enhanced member services at Bill Bartley YMCA through system upgrades and budget management, demonstrating strong teamwork and Spanish fluency. My background includes improving customer satisfaction at Camberwell Beauty and streamlining payment processes at Braum's, showcasing my commitment to excellence and collaborative skills. Skilled member services management professional offering expertise in enrollment, benefits interpretation, and claims processing. Three years in customer service support and team leadership positions.

Overview

years of professional experience

Work History

Member Services

Bill Bartley YMCA

12.2023 - Current

Facilitated smooth transitions during system upgrades or process changes, ensuring minimal disruption to member services.
Assisted with developing annual budgets for the Member Services department while keeping expenses within allocated limits.
Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
Provided administrative support for the Member Services department, maintaining organized files and efficient workflows.
Mentored junior staff members, empowering them with the skills needed to excel in their roles as Member Services Representatives.

Clerk

Camberwell Beauty

08.2023 - 10.2023

Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Enhanced customer service with timely and accurate information when handling inquiries.

Cashier/Ice Cream Maker

Braum's Ice Cream & Dairy Store

02.2021 - 06.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.

Education

No Degree - Physical Therapy (Pre-Physical Therapy)

Vernon College

4105 Maplewood Ave A.

High School Diploma -

S.H. Rider High School

4611 Cypress Ave.

05.2022

Skills

Member services
Member Assistance
Customer Support
Call Management

Payment Processing
Spanish Fluency
Customer Service
Teamwork and Collaboration

Languages

Spanish

Native or Bilingual

Timeline