Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Karina Netherland

Flowood,MS

Summary

Dedicated and experienced customer service representative with a proven track record of delivering exceptional customer support. Committed to providing prompt and efficient assistance, I strive to exceed customer expectations and ensure their satisfaction. Skilled in resolving complex issues and handling high-volume inquiries, adept at maintaining professionalism and composure in fast-paced environments. Seeking to leverage strong communication skills and problem-solving abilities to contribute to a dynamic team and deliver outstanding service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Expert

AT&T
10.2022 - Current
  • Promoted effective interaction within the group, fostering teamwork towards shared goals.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Organized frequent product training to ensure a cohesive and informed sales approach.
  • Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to event marketing, sales and brand promotion.
  • Developed, maintained and utilized diverse client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Server

Olive Garden
07.2021 - 10.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Operated POS system for order placement, bill management items.

Server/Host

Logan's Roadhouse
03.2014 - 08.2021
  • Ensuring guest satisfaction with prompt attention.
  • Greeted and seated guests.
  • Delivered consistent high-quality dining interactions.

Package Handler

UPS
10.2019 - 02.2020
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Assembled, sealed, and loaded packages into correct trucks.

Customer Service Representative

Kohl's
04.2011 - 02.2020
  • Handled customer inquiries with efficiency.
  • Handled inbound and outbound calls.
  • Applied critical thinking to troubleshoot challenges.
  • Trained teams across multiple departments.
  • Provided excellent customer service.
  • Developed and deployed effective advertising sets.
  • Coordinated tasks across multiple departments.

Assistant Manager

Burger King
11.2017 - 01.2019
  • Oversaw comprehensive store operations.
  • Managed team performance to meet objectives.

Cook/Server/Prep

Embassy Suites
11.2015 - 04.2018
  • Prepared and cooked meals in a fast-paced kitchen/culinary environment.
  • Prep Cook for every occasion
  • Assisted with orders, billing, and resolving customer inquiries.
  • Host to a welcoming dining environment.

Prep Cook

Newks Eatery
11.2015 - 03.2016
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Maintained clean, hygienic kitchen workspace.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Delivery Driver

Papa John's
06.2013 - 11.2015
  • Coordinated and streamlined delivery processes.

Warehouse Associate

Cloud Blue/Amazon
05.2015 - 07.2015

• Assessed and evaluated returned merchandise for defects.

Parcel Assistant

Fedex Smartpost
09.2014 - 01.2015
  • Packed products efficiently.
  • Managed efficient unloading of freight.
  • Directed team's daily operations.
  • Operated and maintained advanced scanning equipment for high volume document processing.

Shift Manager

Baskin Robbins
05.2008 - 04.2011
  • Managed all aspects of store operations.
  • Handled transactions efficiently.
  • Refilled inventory as needed.
  • Cake decorator.

Education

Diploma -

Ridgeland High School
Ridgeland, MS

Psychology/Pre

Tougaloo College
Jackson, MS

Skills

  • Microsoft Word
  • Microsoft Excel
  • Merchandising
  • Management
  • Extremely competitive sales
  • Customer Service
  • Event Host
  • Cooking
  • Kitchen Experience
  • Restaurant Experience
  • ServSafe Certified
  • Leadership
  • Supervising experience
  • Adaptation

Certification

food handler certificate

Additional Information

More than 4 years of customer service experience, Flexible, tolerant, and adjusts to various situations, Use of judgment to solve problems, Attention to detail(s), Prioritization and organization skills, Work excellent as an individual, Engaged team member, Consistent, out-going verbal communication skills

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Sales Expert

AT&T
10.2022 - Current

Server

Olive Garden
07.2021 - 10.2022

Package Handler

UPS
10.2019 - 02.2020

Assistant Manager

Burger King
11.2017 - 01.2019

Cook/Server/Prep

Embassy Suites
11.2015 - 04.2018

Prep Cook

Newks Eatery
11.2015 - 03.2016

Warehouse Associate

Cloud Blue/Amazon
05.2015 - 07.2015

Parcel Assistant

Fedex Smartpost
09.2014 - 01.2015

Server/Host

Logan's Roadhouse
03.2014 - 08.2021

Delivery Driver

Papa John's
06.2013 - 11.2015

Customer Service Representative

Kohl's
04.2011 - 02.2020

Shift Manager

Baskin Robbins
05.2008 - 04.2011

Diploma -

Ridgeland High School

Psychology/Pre

Tougaloo College
Karina Netherland