Karina Odulio
West Covina,CA
Summary
Adaptable recent college graduate with a Bachelor of Science (B.S.) in Hospitality Management with 4.5+ years of work experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Relations Services
Gary M Souza P.T And Associates
10.2022 - Current
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
- Organized patient records and database to facilitate information storage and retrieval.
- Received and sends patient's medical records upon requests.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Monitors incoming patient's authorization and gathers information needed to complete the pre-authorization.
PREP COOK/DISHWASHER
Grow Coffee and Tea
10.2020 - 10.2022
- Clean and organize eating, service, and kitchen areas
- Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures
- Provide caterers with assistance in food preparation or service
- Collect and return dirty dishes to the kitchen for washing
- Enforce safety and sanitation regulations.
SHIFT LEAD
Tea Brick
08.2017 - 03.2019
- Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Clean or sanitize work areas, utensils, or equipment
- Describe menu items to customers or suggest products that might appeal to them.
Education
Bachelor of Science (B.S.) - Hospitality Management
CAL POLY POMONA
05.2021
Skills
- Medical terminology understanding
- Staff Training and Development
- Multi-Line Telephone Systems
- Benefits Explanation
- Clerical and Filing Support
- Data Collection
- Patient Intake
- Explaining Policy and Procedures
- Payment Collection
- Records Management
- Payment Calculation
- Patient documentation
- Appointment Scheduling
- Insurance Forms Processing
- Insurance Verification
- Administrative and Office Support
- Schedule Coordination
Certification
- Hotel Industry Analytic Certified, 2021 - 2024
Timeline
Patient Relations Services
Gary M Souza P.T And Associates
10.2022 - Current
PREP COOK/DISHWASHER
Grow Coffee and Tea
10.2020 - 10.2022
SHIFT LEAD
Tea Brick
08.2017 - 03.2019
Bachelor of Science (B.S.) - Hospitality Management
CAL POLY POMONA
- Hotel Industry Analytic Certified, 2021 - 2024
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