Karina Palacios
Banking & Insurance Industry
Fort Lee,NJ
Summary
Seasoned banking and financial services professional with over 20 years of experience at Banco Bolivariano in Ecuador. Specialized in customer service, branch operations, and digital banking solutions for corporate clients. Currently working in the U.S. insurance sector with a focus on both personal and commercial lines. Fast learner with excellent team collaboration skills and a strong customer service orientation. Bilingual (Spanish-English). Seeking to contribute broad financial expertise and adaptability to a dynamic banking environment in New Jersey.
Overview
37
37
years of professional experience
Work History
Customer Support Specialist
Gonzalez & Co Insurance Agency
North Bergen, New Jersey
07.2022 - Current
- Provide tailored insurance solutions for individuals and businesses, focusing on auto, home, general liability, and workers’ compensation policies.
- Develop and maintain long-term client relationships through needs-based consultation and follow-up.
- Leverage financial services background to support sales and identify cross-selling opportunities.
- Quickly adapted to U.S. insurance industry standards and agency tools.
Banking Professional - Various Roles
Banco Bolivariano C.A.
Guayaquil, Ecuador
02.1989 - 11.2018
- Built a 29-year career in one of Ecuador’s leading financial institutions, holding progressively senior roles in operations, commercial banking, investments, and digital services.
- Held key positions such as Teller, Operations Supervisor, Banking Services Assistant, Investment Assistant, Branch Assistant, Business Banking Assistant Manager, and Online Sales Executive.
- Promoted to Supervisor and Project Leader for Corporate Online Banking Services, leading cross-departmental initiatives to enhance digital platforms for corporate clients.
- Oversaw the development and implementation of service improvements, ensuring functionality, usability, and satisfaction for high-value business customers.
- Recognized for strategic thinking, adaptability, and deep knowledge of banking products and customer service.
- Acted as liaison between clients and technical teams to optimize digital banking performance and client adoption.
- Demonstrated consistent leadership, teamwork, and rapid learning throughout all roles.
Education
Bachelor of Science - Business
Fairleigh Dickinson University
Teaneck, NJ05-2023
Master of Science - Business Administration
UTPL Universidad De Loja
Ecuador12-2016
Bachelor of Science - Business Administration
Universidad Laica Vicente Rocafuerte
Ecuador01-2005
Skills
- Customer Service & Client Relations
- Extensive Knowledge of Banking Products
- Business Development and Planning
- Active Listening and Persuasive Communication
- Clear and Confident Presentation Skills
- Fast Learner with Strong Process Adaptation
- Team Collaboration & Cross-Functional Communication
- Digital Banking Platforms & Online Services
- Proficient in Banking Systems & Software Applications
- Goal-Oriented & Performance-Driven Approach
Languages
Spanish
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Work Type
Full TimeWork Location
On-SiteHybridTimeline
Customer Support Specialist
Gonzalez & Co Insurance Agency
07.2022 - Current
Banking Professional - Various Roles
Banco Bolivariano C.A.
02.1989 - 11.2018
Bachelor of Science - Business
Fairleigh Dickinson University
Master of Science - Business Administration
UTPL Universidad De Loja
Bachelor of Science - Business Administration
Universidad Laica Vicente Rocafuerte
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