Shakiyah Boyd
Philadelphia,PA
Summary
Experienced professional with 6+ years of proven reliability and attention to detail in fast paced, client-focused environments. Proficient in administrative tasks, virtual support, conflict resolution, data entry and handling sensitive information with discretion. Strong communicator excelling in independently managing schedules, documentation and addressing customer concerns. Seeking remote position in customer service, virtual assistance, or administrative support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
ClearPath Solutions
02.2024 - 03.2025
- Handled inbound and outbound calls to assist clients with billing questions, account updates, and service inquiries
- Provided empathetic and efficient resolution to customer concerns, maintaining a 95% satisfaction rating
- Managed email support tickets using Zendesk and tracked client data in company CRM
- Educated customers on product features and best practices during onboarding sessions
- Collaborated with internal teams to escalate and resolve complex issues promptly
- Maintained accurate customer records and ensured data privacy standards were met
- Remote
Support Worker Specialist
Cheyenne Village
12.2022 - 01.2024
- Assisted with scheduling and personal goal planning for individuals with disabilities
- Documented client data using Microsoft Office tools
- Coordinated daily activities, appointments, and personal care tasks
- Handled inbound/outbound calls to coordinate services with families and agencies
Community Support Worker
Kaleidoscope Family Solutions
07.2019 - 12.2022
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Education
High School Diploma or GED Equivalent - undefined
Skills
- Customer Service & Client Relations
- Administrative Support & Virtual Assistance
- Data Entry & File Management
- Calendar & Email Management
- CRM Software & Documentation
- Microsoft Office, Google Workspace, Zoom, Slack
- Problem Solving & Conflict Resolution
- Typing Speed: 60 WPM
Certification
Certified Sterile Processing Technician
Languages
English
Timeline
Customer Support Specialist
ClearPath Solutions
02.2024 - 03.2025
Support Worker Specialist
Cheyenne Village
12.2022 - 01.2024
Community Support Worker
Kaleidoscope Family Solutions
07.2019 - 12.2022
High School Diploma or GED Equivalent - undefined
Similar Profiles
Lori LongLori Long
Human Resources Manager at ClearPath Utility Solutions, LLCHuman Resources Manager at ClearPath Utility Solutions, LLC
Ethan GravelEthan Gravel
Utility Technician at ClearPath Utility SolutionsUtility Technician at ClearPath Utility Solutions
Michael TranMichael Tran
Financial Services Representative 2/Lead at Clearpath FCUFinancial Services Representative 2/Lead at Clearpath FCU
Daniel FarrellDaniel Farrell
IT Specialist (Application Software) at Department of Homeland Security, USCISIT Specialist (Application Software) at Department of Homeland Security, USCIS
Royale Kalu-OjiRoyale Kalu-Oji
Project Vice President at African Immigrants Resources CenterProject Vice President at African Immigrants Resources Center