Karina Pena
Indio,CA
Summary
Dynamic administrative professional with extensive experience at Renaissance Esmeralda Resort & Spa, excelling in office organization and customer service. Proven ability to enhance team collaboration and streamline operations, ensuring efficient communication and support. Skilled in payroll administration and conflict resolution, consistently delivering high-quality results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Food & Beverage Administrative Assistant
La Quinta Resort & Club
La Quinta, CA
01.2024 - Current
- Facilitated communication between different departments within the organization.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Compiled data from various sources into organized reports for review by management team.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Proofread content for typo-free emails and documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Server
Renaissance Esmeralda Resort & Spa
Indian Wells, CA
01.2023 - 01.2024
- Greeted guests and provided menus.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Assistant Manager
Sunglass Hut
Cabazon, CA
01.2021 - 12.2023
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Resolved customer inquiries and complaints requiring management-level escalation.
Office Assistant
Custom Creations of the Desert
Indio, CA
07.2020 - 01.2021
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided support for iOS devices such as iPhones and iPads regarding configuration changes or application installation and removal.
- Performed software debugging tasks for software compatibility testing within platforms such as Windows and MacOS.
Shift Manager
Sonics Drive In
Indio, CA
02.2019 - 08.2020
- Provided coaching and guidance to team members when necessary to improve performance.
- Monitored store operations to ensure compliance with company policies and procedures.
- Monitored inventory levels and placed orders for supplies as needed.
- Trained new employees on company policies, procedures, and job responsibilities.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Education
Bachelor of Arts - Human Resources Management
California State University, San Bernardino
San Bernardino, CA05-2026
High School Diploma -
Shadow Hills High School
Indio06-2019
Skills
- Payroll administration
- Conflict resolution
- Customer service
- Team collaboration
- Office organization
- Computer skills
- Office supply management
- Office equipment maintenance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Food & Beverage Administrative Assistant
La Quinta Resort & Club
01.2024 - Current
Server
Renaissance Esmeralda Resort & Spa
01.2023 - 01.2024
Assistant Manager
Sunglass Hut
01.2021 - 12.2023
Office Assistant
Custom Creations of the Desert
07.2020 - 01.2021
Shift Manager
Sonics Drive In
02.2019 - 08.2020
Bachelor of Arts - Human Resources Management
California State University, San Bernardino
High School Diploma -
Shadow Hills High School
Similar Profiles
Marlena TamayoMarlena Tamayo
Human Resources Manager at La Quinta Resort & ClubHuman Resources Manager at La Quinta Resort & Club
Javier AguileraJavier Aguilera
Spa Attendant at La Quinta Resort & ClubSpa Attendant at La Quinta Resort & Club
Eleazar Rodriguez AguilarEleazar Rodriguez Aguilar
Housekeeping Room Attendant at La Quinta Resort & ClubHousekeeping Room Attendant at La Quinta Resort & Club
Evelyn VillanuevaEvelyn Villanueva
Guest Experience Expert at Marriott International, Inc.Guest Experience Expert at Marriott International, Inc.
Mike TorresMike Torres
Cook at ChipotleCook at Chipotle