Karina Pinheiro
Newark,NJ
Summary
Self-motivated professional offering several years of experience in the field. Passionate about combining strategy and creativity, driving new opportunities and building professional relationships.
Overview
24
24
years of professional experience
Work History
SEM Regional
Valley Bank
Township Of Washington, NJ
05.2023 - Current
- Travel to various branch locations to provide coverage and ensure high levels of customer service within the branch network.
- Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch.
- Drive product sales and promote overall ownership and accountability for improving customer experience and branch success.
- Meet with our customers to analyze financial needs and maximize sales opportunities. Offer all bank products and assist with other service needs.
- Review and approve request, to include cashing large checks, authorizing bank checks, approval of various reports, paperwork, and cash counts.
- Work to meet existing branch performance standards in areas such as controllable operating losses through compliance with established bank policies and procedures.
Branch Manager
Atlantic Federal Credit Union
Kenilworth, NJ
02.2001 - 09.2022
- Networked within communities to identify and capitalize on business opportunities.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Boosted customer base, acquiring new customers, and identifying needs to deliver relevant products.
- Designed sales and service strategies to improve revenue and retention.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Complied with company policies and government regulations to prevent and detect rule violations, and protect organization from fines and lawsuits.
- Educated customers on a variety of loan products and available credit options to promote valuable decision making.
- Led banking tasks, business administration, and financial decision-making to ensure first-class client services.
- Enhanced financial performance metrics by networking to create successful and sustainable relationships.
Education
Some College (No Degree) - Business Administration And Management
New Jersey City University
Jersey City, NJSkills
- Performance reporting
- Decision-Making
- Cross-Functional Team Collaboration
- Relationship Building
- Regulatory Compliance
- Client Relationship Management
Languages
Spanish
Native/ Bilingual
Timeline
SEM Regional
Valley Bank
05.2023 - Current
Branch Manager
Atlantic Federal Credit Union
02.2001 - 09.2022
Some College (No Degree) - Business Administration And Management
New Jersey City University
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