Summary
Overview
Work History
Education
Skills
Timeline
Karina  Ramirez

Karina Ramirez

Dearborn Heights

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Williams
Dearborn
02.2023 - 03.2024
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed multiple tasks in a fast-paced environment while meeting deadlines.

Education

High School Graduate -

K-12 Online School , Detroit, MI

Skills

  • Customer service
  • Problem solving
  • Time management
  • Communication skills
  • Fast learner
  • Professional communication
  • Organizational skills
  • Bilingual
  • Flexible and adaptable
  • Dependable and responsible
  • Calm under pressure

Timeline

Customer Service Representative - Williams
02.2023 - 03.2024
K-12 Online School - High School Graduate ,