Karina Ramirez
Toms River,NJ
Summary
Results‑driven Retail Operations and Visual Merchandising Leader with 5+ years of experience improving sales performance, optimizing inventory flow, and executing high‑impact merchandising strategies. Adept at analyzing KPIs, leading cross‑functional teams, and driving operational efficiency in fast‑paced, high‑volume environments. Seeking to transition into an entry‑level corporate role in merchandising, allocation, operations, or retail support.
Overview
7
7
years of professional experience
Work History
Lead Supervisor
Coach
Tinton Falls
11.2023 - Current
- Results-driven and creative Visual Merchandising Leader with designing captivating retail environments, optimizing product placement, and driving sales growth.
- Proven expertise in coaching and supervising teams to ensure consistent execution of brand standards and achieve business objectives. Adept at leveraging market trends and data analysis to create impactful visual strategies and enhance customer experience.
- Analyzed weekly sales reports and key performance indicators to strategically adjust floor plans and displays, contributing to an increase boost in sales and an increase in foot traffic beating LY goals.
- Managed inventory of visual supplies and ensured the timely execution of all floor sets and promotional updates.
Sales Floor Manager
JCPenney
Toms River
08.2020 - 10.2024
- Managed daily operations, including opening/closing, POS efficiency, and inventory management (RFID), exceeding store targets by 12% quarterly.
- Resolved complex customer complaints, reduced checkout wait times by 25% during peak hours using mobile POS and maintained high satisfaction scores. Managed customer service complaints and resolve issues effectively.
- Results-driven Visual Merchandising Manager with over 4 years of experience overseeing high-volume Departments of responsibility.
- Expert at training cross-functional team to execute flawless floor sets and marketing displays that drive brand loyalty and promotional events. Proven track record of increasing foot traffic by 22% and boosting customer satisfactions rates through data-driven product placement and strategic team mentorship.
- Oversee stockroom safety initiatives and facility equipment management, ensuring 100% compliance with company work safety policies.
- Lead a team of 10+ associates, conducting on-the-spot coaching and formal training to ensure 98% cross training in Omni-Channel, BOPIS and POS.
- JCPENNEY 50 YEARS, Wayne NJ
Receiving Lead
Burlington
Toms River
07.2019 - 05.2021
- Supervised and guided a team of 15 receiving associates in daily back-of-house operations, fostering a collaborative and productive work environment.
- Directed all functions related to merchandise receipt, processing, ticketing, sorting, and movement to the sales floor, ensuring seamless operations.
- Implemented best practices for organizing the stockroom and receiving area, optimizing storage space and improving accessibility for team members.
- Trained new associates in receiving procedures, equipment operation, and safety guidelines, enhancing overall team performance and compliance.
Education
Bachelor of Arts - Fashion Merchandising And Management
Berkeley College
430 Rahway Ave Ste B, Woodbridge, NJ 07095Skills
- Visual Merchandising Strategy
- Retail Operations Management
- Sales & KPI Analysis
- Inventory Control & Stockroom Management
- Project Coordination
- Team Leadership & Training
- Customer Experience Enhancement
- Trend Research & Product Placement Strategy
- Communication & Cross‑Functional Collaboration
- Microsoft Office (Excel, Word, PowerPoint)
- POS, RFID, Inventory Systems
- Team management
Accomplishments
Store Renovation Project: JCPenney 50 Year In Wayne, NJ
· Managed inventory & stocked shelves during store remodel, ensuring product availability, assisted with store layout redesign, improving customer flow.
· Collaborated with team to set up displays, completing project 1 days early.
· Collaborated with a 15-person team to execute a full store renovation, completing fixture assembly and product relocation ahead of schedule.
· Spearheaded the installation of new modular shelving units and coordinated with vendors to modernize the layout, resulting in a 20% increase in floor space efficiency.
JCPENNEY 50 YEARS, Wayne NJ
Languages
Spanish
Native or Bilingual
Timeline
Lead Supervisor
Coach
11.2023 - Current
Sales Floor Manager
JCPenney
08.2020 - 10.2024
Receiving Lead
Burlington
07.2019 - 05.2021
Bachelor of Arts - Fashion Merchandising And Management
Berkeley College