Jennifer Melendez
Waterbury
Summary
Dynamic sales leader with extensive experience at JCPenney, excelling in visual merchandising strategy and performance management. Proven track record of enhancing sales through innovative inventory management and effective team coaching. Skilled in point of sale systems, driving revenue growth while fostering a collaborative and motivated work environment.
Overview
6
6
years of professional experience
Work History
Sales Floor Supervisor/Fine Jewelry Manager
JCPenney
Waterbury
08.2023 - Current
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Coordinated with vendors for product delivery schedules and managed product restocking efforts throughout the day.
- Monitored inventory levels throughout the day and communicated any discrepancies between expected stock levels versus actual stock levels found on hand.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Trained new staff on loss prevention strategies and company policies.
- Monitored daily cash flow, prepared bank deposits and balanced tills.
- Developed and implemented visual merchandising strategies to increase sales.
Sales Manager/ Operations Manager
The Gap
West Hartford
04.2022 - 01.2023
- Adhered to guidelines provided by corporate.
- Cultivated positive and secure workspace.
- Collected and documented individual goals and corresponding performance of associates.
- Applied selling techniques for customer relationship and loyalty building.
- Conducted in-depth analysis of profit and loss reports on a weekly and monthly basis.
- Guided employees in meeting expected targets.
- Oversaw operations for multiple locations with a combined net worth of 4 million dollars.
- Motivate and set performance standards for a team of 40-45 employees.
- Facilitated interactions between team members and leadership.
- Handled conflicts efficiently, ensuring resolution.
- Enhanced merchandise presentation, significantly boosting sales in children's and baby items department.
- Implemented customer loyalty programs that increased repeat business.
Sales Lead/Merchandise Manager
Bath & Body Works
Waterbury
07.2020 - 09.2021
- Executed store opening and closing procedures, ensuring smooth daily operations.
- Oversaw day-to-day responsibilities during designated shifts to address needs with customer service, vendors and maintenance.
- Support in reaching payroll objectives through weekly processing.
- Conducted regular meetings with sales staff to review goals and objectives.
- Operated register, handled cash and processed credit card transactions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Greeted and assisted customers to foster positive experiences.
- Listened to customer needs to identify and recommend best products and services.
- Managed cash register operations using POS system and processed sales and returns.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Handled departmental scheduling to maintain proper staffing for shifts.
- Received, evaluated and scanned in new inventory, updated computer database and proactively resolved variances.
- Audited freight bills to validate accuracy of charges and negotiated rates with carriers.
- Resolved customer service issues related to deliveries, invoices or product quality concerns.
- Evaluated current procedures for freight handling processes to maximize efficiency and effectiveness.
Assistant Manager/Merch Flow
Aeropostale
Waterbury
10.2018 - 07.2020
- Executed shipment reception and processing efficiently.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Trained new employees on store policies, procedures and customer service standards.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised cash handling processes to ensure accuracy of transactions.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Assisted in developing visual displays for stores according to corporate guidelines.
Education
High School Diploma -
Wilby High School
Waterbury, CT06.2010
Skills
- Visual Merchandising Strategy
- Point Of Sale Systems
- Microsoft Excel Proficiency
- Inventory Management
- Scheduling
- Payroll
- Performance management
- Sales strategy
- Banking procedures
- Vault management
References
References available upon request.
Timeline
Sales Floor Supervisor/Fine Jewelry Manager
JCPenney
08.2023 - Current
Sales Manager/ Operations Manager
The Gap
04.2022 - 01.2023
Sales Lead/Merchandise Manager
Bath & Body Works
07.2020 - 09.2021
Assistant Manager/Merch Flow
Aeropostale
10.2018 - 07.2020
High School Diploma -
Wilby High School