Karina Ramirez
San Antonio,TX
Summary
Dynamic Administrative Services Specialist with extensive experience in providing comprehensive support in high-volume academic settings. Proficient in budget management, scheduling, and event coordination, contributing to seamless departmental operations and enhanced faculty and student engagement.
Overview
11
11
years of professional experience
Work History
Administrative Services Specialist - Humanities
Alamo Colleges District-Northwest Vista College
San Antonio, TX
03.2021 - Current
- Provide comprehensive administrative support for faculty, students, and department leadership in a high-volume academic environment
- Serve as primary point of contact for students, faculty, and external visitors; resolve inquiries, concerns, and scheduling issues
- Process student records and documentation including add/drop forms, grade changes, petitions, and instructor updates
- Coordinate class cancellations, delays, and room changes; manage classroom scheduling using AD Astra
- Maintain department filing systems and faculty resources, including Faculty One Stop Shop
- Organize department events and meetings, including Faculty Development Day and monthly meetings; prepare agendas, materials, and sign-in coordination
- Manage multiple departmental budgets; reconcile accounts, process journal vouchers, and oversee purchasing using PO and PCARD (Concur)
- Generate ARGOS reports and prepare presentations and documentation for department use
- Coordinate hiring and onboarding processes for full-time, part-time, and dual credit faculty, including transcripts, EPAFs, and IT access
- Maintain department webpages and directories across multiple disciplines
- Coordinate travel arrangements and reimbursements, including international travel documentation and expense processing
- Support payroll coordination to ensure accurate compensation for faculty and staff
- Supervise student workers and provide operational support for daily office functions
Administrative Assistant - Math and Engineering
Alamo Colleges District-Northwest Vista College
San Antonio, TX
08.2017 - 03.2021
- Provided administrative support to the Administrative Services Specialist and Department Chair, assisting students, faculty, and staff in a high-volume office.
- Managed adjunct faculty load and compensation, ensuring accurate and timely processing.
- Supported course scheduling in Banner, including creating sections, assigning instructors, and canceling low-enrollment classes.
- Assisted with Math Refresher program coordination, including scheduling and instructor assignments.
- Generated Argos reports to support student tracking and departmental initiatives.
- Utilized Banner 9 to register students, process overrides, retrieve transcripts, and assist with schedule planning.
- Delivered front desk and remote support via email and Zoom, helping students with registration and inquiries.
- Coordinated room scheduling and event requests in Ad Astra.
- Submitted IT and Facilities requests to support faculty and staff needs.
Student Worker - Math and Engineering
Alamo Colleges District-Northwest Vista College
San Antonio, TX
06.2016 - 08.2017
- Provided administrative support to the Administrative Assistant, Administrative Services Specialist, and Department Chair in a fast-paced academic office.
- Assisted students at the front desk with inquiries related to Math and Engineering courses, faculty office hours, and general departmental information.
- Delivered technical support to faculty by troubleshooting Xerox and Canon printers, installing printers on desktops, and maintaining adequate supply inventory.
- Managed front desk operations, including answering and directing phone calls, responding to questions from students and faculty, and ensuring a welcoming office environment.
- Maintained and restocked office and faculty supplies; coordinated supply orders to support daily operations.
Student Worker - Advising
Alamo Colleges District-Northwest Vista College
San Antonio, TX
08.2015 - 06.2016
- Supported Certified Advisors with caseload management, coordinating appointments, and assisting with daily administrative operations.
- Assisted in preparing for advising sessions by organizing student information and ensuring accurate documentation.
- Managed front desk operations by scheduling student appointments using Who’s Next software and maintaining an organized workflow.
- Provided customer service to students by answering questions, directing inquiries, and ensuring a welcoming office environment.
- Collaborated with advising staff to ensure timely service and efficient handling of student needs.
Education
Associate of Science -
Northwest Vista College
San Antonio, TX05-2018
High School Diploma -
Medina Valley High School
Castroville, TX06-2015
Skills
- Verbal communication
- Expense reporting
- Office administration
- Scheduling appointments
- Meeting coordination
- Travel arrangements
- Budget monitoring
- Scheduling
- Event coordination
- Proficient in Banner 9
- Proficient in Ad Astra
- Faculty Loading and Compensation
- Problem-solving
- Microsoft office
- Data entry
- Office management
- Excel spreadsheets
- Invoice processing
- File organization
Accomplishments
Employee of the Month - Northwest Vista College
January 2023
District Wide Employee of the Month - Alamo Colleges District
October 2023
Timeline
Administrative Services Specialist - Humanities
Alamo Colleges District-Northwest Vista College
03.2021 - Current
Administrative Assistant - Math and Engineering
Alamo Colleges District-Northwest Vista College
08.2017 - 03.2021
Student Worker - Math and Engineering
Alamo Colleges District-Northwest Vista College
06.2016 - 08.2017
Student Worker - Advising
Alamo Colleges District-Northwest Vista College
08.2015 - 06.2016
Associate of Science -
Northwest Vista College
High School Diploma -
Medina Valley High School