KARINA REYES
El Paso,TX
Overview
12
12
years of professional experience
Work History
Intake Coordinator
Victoria Transcultural Clinical Center
Fairfax, VA
10.2023 - 08.2024
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
Patient Service Representative
Triwest Healthcare Alliance
El Paso, TX
02.2016 - 05.2022
- Approved Secondary Authorization Referral when patient’s insurance wasn’t in network.
- Connected patients with external specialist/provider whenever there wasn’t room for more appointments.
- Gained trust and solid relationship with providers.
- Project Management, Provider Services, outside/external vendors, to create strategies for process improvements.
- reviewing outgoing and incoming cases, ensuring processes were followed.
- Obtained documents and verified patient demographics, financial and insurance information.
- Assist with resolving claims quality issues by identifying, documenting, and communicating with management. o Assist with performing root cause analysis.
- Determined medical insurance coverage by applying proper clearance criteria.
- Oversaw veteran’s appointments and tests maintenance to assure patient history was accurate.
Patient Service Specialist
Texas Tech University Health Sciences Center at El Paso
El Paso, TX
12.2014 - 04.2015
- Adhered to check in and check out procedures.
- Provided efficient telephone services with excellent etiquette.
- Registered patients using EMR system, verified demographics and updated accordingly.
- Collected co-payments, prepared patient receipts, and posted payments accurately via EMR.
- Collected lab work and recorded results as corresponding to each patient’s record.
- Checked insurance eligibility and obtained patient insurance referrals as needed.
- Performed daily chart preparation ensuring that required documentation was prepared in advance to patient’s arrival.
Medical Assistant and Medical Office Administration
Rio Grande Urology
El Paso, TX
08.2012 - 04.2014
- Oversaw the health condition of the patients on daily basis and reported any changes to medical history progress notes.
- Prepared procedure rooms before and after physician exams and checked patient’s vital signs.
- Answered telephones, recorded messages, scheduled and confirmed patient appointments.
- Created copies of medical information, organized new and established patient charts, filed medical records and maintained their appearance.
Education
Associates - Medical Assistant
Vista College
El Paso, TX02.2012
High School Diploma - undefined
Father Yermo High School
El Paso, TX05.2009
Skills
- Ten years of experience in clerical and medical terminology
- Knowledge and experience on the HIPAA law
- Knowledge on different insurance companies and plans
- Exceptional customer service
- Experience working with EMR programs
- Experience working remote and in person with dual monitor
- Problem-solving, proactive, independent work, cross-team communication, and teamwork skills
- Competent in Web research
- Fluent in speaking and writing Spanish
Timeline
Intake Coordinator
Victoria Transcultural Clinical Center
10.2023 - 08.2024
Patient Service Representative
Triwest Healthcare Alliance
02.2016 - 05.2022
Patient Service Specialist
Texas Tech University Health Sciences Center at El Paso
12.2014 - 04.2015
Medical Assistant and Medical Office Administration
Rio Grande Urology
08.2012 - 04.2014
Associates - Medical Assistant
Vista College
High School Diploma - undefined
Father Yermo High School