Karina Rivas

A dedicated IT and Cybersecurity student with a strong foundation in mathematics and diverse experience in customer service, hospitality, and personal care. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Dear Hiring Manager, I am writing to express my strong interest in the Customer Care Software Technician role at your company. My educational background in IT, Cybersecurity, and Networking from Cambridge Health and Technology, combined with my diverse experience in customer service, hospitality, and experience as a Life insurance agent, equips me with a unique blend of skills ideally suited for this position. One of my key strengths is my ability to stay calm and composed, even when faced with stressed or upset customers. I have honed this skill through being a Life Insurance Agent, where I frequently interact with clients during high-stress situations. I understand the importance of maintaining professionalism and empathy. My experiences, coupled with my technical acumen and problem-solving abilities, enable me to effectively contribute to diverse team environments and handle complex challenges. Additionally, I am comfortable using Microsoft products and proficient in various help desk software applications. My college experience has provided me with a solid foundation in using these tools to efficiently manage customer inquiries and provide timely support. Whether it's troubleshooting technical issues or guiding customers through software usage, I am adept at leveraging these tools to deliver exceptional service. Enclosed is my resume, providing further details on my professional journey. I look forward to the possibility of contributing to your esteemed organization and am excited about the opportunity to bring my unique skill set to your team. Thank you for considering my application. I hope for the opportunity to discuss my application with you in more detail. Sincerely, Karina Shanelle Rivas