Sheeniquo Narcisse
Lafayette,Louisiana
Summary
As a Senior Benefit Advocate at GoHealth, I provided expert consultation and support to clients, leveraging my extensive experience as a licensed health insurance broker to match individuals with the most suitable plans from multiple carriers. My role focused on guiding clients through the complexities of Medicare and other insurance options while maintaining the highest standards of service and compliance
As a Life Insurance Producer with North American Senior Benefits, I provided tailored solutions suiting individual coverage needs. Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options. Passionate cultivator of loyal customer relationships and organizational service quality.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Life Insurance Producer
North American Senior Benefits
01.2020 - Current
- Utilize life, health, and investment products
- Analyzed clients'' financial goals and objectives to recommend appropriate life insurance products that aligned with their needs, maximizing policyholder satisfaction.
- Implemented effective time management strategies to balance prospecting activities, client meetings, policy reviews, administrative tasks, and continuing education requirements to optimize productivity and achieve sales targets.
- Utilized CRM software to track leads and manage client information efficiently, leading to increased productivity and better organization.
- Developed customized insurance solutions to meet the individual needs of each client, leading to improved retention rates.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring their coverage adequately protected their financial interests.
Senior Benefits Advocate
GoHealth
07.2024 - 01.2025
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation.
- Engaged with clients to understand their unique healthcare needs, preferences, and budgets. Recommended tailored insurance solutions from a diverse portfolio of carriers, ensuring optimal coverage.
- Consistently achieved and maintained QA scores of 85% or higher by adhering to compliance standards, providing accurate information, and delivering superior customer experiences.
- Utilized AI training models and data analytics tools to enhance customer interactions, improve process efficiency, and personalize client recommendations.
- Ensured all interactions and plan enrollments adhered to regulatory requirements and company policies, maintaining meticulous documentation and record-keeping.
- Ensured all interactions and plan enrollments adhered to regulatory requirements and company policies, maintaining meticulous documentation and record-keeping.
Senior Benefits Advocate
Qualfon
07.2021 - 01.2022
- Engaged with clients to understand their unique healthcare needs, preferences, and budgets. Recommended tailored insurance solutions from a diverse portfolio of carriers, ensuring optimal coverage.
- Consistently achieved and maintained QA scores of 85% or higher by adhering to compliance standards, providing accurate information, and delivering superior customer experiences.
- Resolved complex client inquiries and challenges, advocating for their best interests with carriers and other stakeholders..
- Ensured all interactions and plan enrollments adhered to regulatory requirements and company policies, maintaining meticulous documentation and record-keeping.
- Seasonal Work Only
Customer Service
Premiere Cleaners
01.2016 - 06.2020
- Provided exceptional customer service by addressing client inquiries promptly.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Streamlined workflow for increased productivity by implementing effective time management techniques and prioritizing tasks.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
- Improved overall efficiency by maintaining accurate records of customer transactions and inventory levels.
- Trained new employees in proper equipment usage, safety procedures, and customer service best practices, ensuring high-quality team performance.
Direct Care Supervisor
Primary Medical Care
01.2007 - 06.2016
- Collaborated with interdisciplinary teams to develop comprehensive care solutions for clients.
- Ensured regulatory compliance by maintaining accurate documentation and adhering to established policies.
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Mentored junior staff members, fostering professional growth and skill development.
- Enhanced client satisfaction by providing individualized care plans tailored to their specific needs.
- Maximized resource utilization by efficiently allocating personnel, supplies, and equipment based on priority needs.
Education
No Degree - Certificate of Dental Assistant
Accelerated Dental Assisting Academy
Lafayette, LA05-2020
No Degree - Certificate of Physical Therapy Technician
Unitech Training Academy
Lafayette, LA01.2006
Skills
- Licensed Life and Health Insurance Broker with expertise in Life Insurance policies and Medicare and supplemental plans
- Proficient in CRM platforms, data analytics, and AI-based tools
- Exceptional interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Adept at handling high-pressure situations
- Customer service
Certification
- Life, Health, and Accidental
- Dental Assistant
- Dental Radiology Health & Safety
- Physical Therapy Technician
Timeline
Senior Benefits Advocate
GoHealth
07.2024 - 01.2025
Senior Benefits Advocate
Qualfon
07.2021 - 01.2022
Life Insurance Producer
North American Senior Benefits
01.2020 - Current
Customer Service
Premiere Cleaners
01.2016 - 06.2020
Direct Care Supervisor
Primary Medical Care
01.2007 - 06.2016
No Degree - Certificate of Dental Assistant
Accelerated Dental Assisting Academy
No Degree - Certificate of Physical Therapy Technician
Unitech Training Academy
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