Karina Rivera Caraballo

• Review aging reports to prioritize and manage delinquent accounts
• Contacted clients via phone and email to collect outstanding balances, ensuring accurate account records maintained
• Resolved billing disputes and negotiated payment arrangements with customers, facilitating timely collections
• Process invoices, credit memos, and payments with accuracy and timeliness

• Processed invoices, payments, and refunds; reconciled accounts to ensure accurate financial records
• Responded to customer and internal finance inquiries promptly to facilitate smooth communication
• Supported daily financial operations and maintained organized documentation to streamline administrative tasks
• Assist with onboarding logistics and internal administrative processes

Amazon (Pack Flow), Orlando, FL | 2022
Airport Terminal Services (Ramp Agent), Orlando, FL | 2022
Wendy’s (Crew Member), Kissimmee, FL | 2019 – 2021

• Maintained productivity and accuracy under tight deadlines
• Adhered to safety protocols during busy customer interactions

• Provided front-office support and delivered excellent customer service, fostering positive patient experiences
• Managed multi-line phone system and scheduled patient appointments, ensuring efficient communication and workflow
• Verified insurance eligibility, processed payments and refunds, and maintained accurate financial records