Karina Robinson
Chicago,IL
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
10
10
years of professional experience
Work History
Senior Logistics Coordinator
Echo Global Logistics
07.2017 - Current
- Responsible for supporting teams of over 15 Account Executives and focus on executing tasks that lead to operational success for each account managed per team
- Completing back-end invoice resolution, document collection and verifying timely pick-ups and deliveries
- Provide support for Account Executives by prioritizing between standard daily duties and ad hoc requests
- Assist to resolve Accounts Receivable and Accounts Payable issues
- Confidently problem solve issues such as missed pick-up, late delivery, damaged freight or incorrect billing
- Partner with and mentor Logistics Coordinators to share workload and allow prioritization based on client needs
- Expert using Echo’s proprietary technology to perform all tasks required to fulfill client requests
- Work with multiple sales reps across multiple sales managers.
- Tracked orders and notified customers of status or potential delays
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule
- Tracked orders and notified customers of status or potential delays.
LTL Support
CH Robinson
06.2015 - 07.2017
- Manifest
- Track and trace shipments for over 10 different accounts
- Ensure customer commitments are met, working with internal teams and executing operational tasks as needed
- Execute day-to-day transportation needs, including scheduling, tracking and tracing shipments, and communicating status updates
- Identify issues, utilize resources to determine the best course of action, and implement solutions
- Partner with Account Managers to understand customer processes and identify areas for improvement
- Dispatch
- Maintain strong performance standards, including efficiency, dependability and productivity
- Dispatch over 150 loads a day via phone and web
- Developed account relationships with contacts at multiple levels within the customer organization
- Proactive tracking of shipments while managing the status of the shipments
- Summarize in notes root cause of delinquency and corrective action to resolve
- Work with management to continuously meet goals and help with career growth.
Customer Specialist
Avant
03.2015 - 06.2015
- Provide excellent Customer Service to Avant customers (one call resolution is goal)
- Field any questions Avant customers have regarding their account (before the application process, during and after a decision has been reached)
- Transfer calls to other departments as needed after trying to assist the customer with general questions
- Provide accurate knowledge about Avant products and services
- Employ technical abilities to troubleshoot and assist customers through the loan application as needed
- Stay up to date on all changes to processes and procedures.
Assistant Scout
NCSA Athletic Recruiting
07.2014 - 02.2015
- Responsible for contacting interested parents of potential student-athletes via phone calls
- Responsible for live transferring as many qualified families to our scouting team on a daily basis
- Responsible for documenting outcomes of conversations
- Responsible for setting meetings/rescheduling meetings
- Meet and/or exceed target deadlines and specific trainings to progress toward a full-time Scout position.
Education
Bachelors in Media Fine Arts -
Calumet College of St. Joseph College
Whiting, IN01.2014
Some College (No Degree) -
Indiana Tech Law School
Fort Wayne, IN2011
South Suburban College of Cook County
South Holland, IL01.2011
Bachelor of Arts -
Moberly Area Community College
Moberly, MO01.2010
Skills
- Advanced Computer Skills
- Efficient in Microsoft Word and Power Point
- Fluent in basic Spanish
- Excellent problem solving skills
- Thrive in fast-paced environment and can shift priorities effortlessly
- Quick Learner
- Works well with team, as well as with minimum supervision
- Results-Driven
- Deadline-oriented
References
Available Upon Request
Timeline
Senior Logistics Coordinator
Echo Global Logistics
07.2017 - Current
LTL Support
CH Robinson
06.2015 - 07.2017
Customer Specialist
Avant
03.2015 - 06.2015
Assistant Scout
NCSA Athletic Recruiting
07.2014 - 02.2015
Bachelors in Media Fine Arts -
Calumet College of St. Joseph College
Some College (No Degree) -
Indiana Tech Law School
South Suburban College of Cook County
Bachelor of Arts -
Moberly Area Community College
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