KARINA RODRIGUEZ
Watsonville,CA
Summary
Challenge myself in a Secretarial position utilizing my exceptional Bilingual, English/Spanish Customer Services and Clerical Skills.
Experienced with managing registration systems and ensuring data accuracy. Utilizes strong organizational skills and attention to detail to maintain efficient workflows. Knowledge of customer service principles and effective communication techniques.
Overview
13
13
years of professional experience
Work History
Registration Specialist I
PVUSD - Child Development Department
Watsonville, CA
01.2022 - Current
- Assist families with the registration process for CSPP, CMIG and CCTR.
- Ensure enrollment and attendance records are compliant with state and federal audit requirements.
- Connect families with community resources (health, nutrition, housing, counseling, disability support).
- Enter Attendance for State Preschool.
- Receive, screen, and route telephone calls; take and relay messages as appropriate.
- Perform related duties as assigned.
- Exercise independent judgment in resolving a variety of issues.
- Attend trainings and webinars.
- Conduct outreach and recruitment.
- Organized student files, ensuring easy access for teacher viewing.
- Schedule appointments with families to help them with enrollment.
- Serve as a point of contact for State Preschools and Full Day Centers in our program.
- Provide exceptional customer service to families during registration, addressing any concerns and answering any questions they may have.
- Collaborate with medical staff to ensure that any of our students with medical needs have all their medications and paperwork on file at our sites.
- Answered family questions and inquiries regarding registration process and documentation needed to register.
Registration Specialist I
PVUSD Watsonville/Aptos/Santa Cruz Adult Education
Watsonville, CA
10.2015 - 03.2021
- Managed student registration processes, ensuring accurate data entry and compliance with educational guidelines.
- Facilitated communication between students and faculty to streamline enrollment inquiries and resolve issues.
- Developed training materials for new staff on registration procedures and software usage.
- Enhanced data management systems to improve tracking of student progress and registration status.
- Collaborated with administrative teams to update course offerings and ensure availability for students.
- Coordinated outreach campaigns to promote adult education programs within the community, increasing awareness and participation.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Scheduled and registered appointments using scheduling programs.
- Provided exceptional customer service to students during registration, addressing concerns and answering questions promptly.
- Performed clerical duties. Take and relay messages as appropriate.
- Type letters, flyers, forms and other material from detailed or rough draft.
- Point of contact for all four preschools offered though Adult Education.
- Proctored GED exams and also CASAS.
- Point of contact for yearly summer work permits
Office Assistant III
Migrant and Seasonal Head Start
Watsonville, CA
04.2015 - 09.2015
- Routine reception and other clerical duties. Data entry. Initiate and answer telephone calls. Put together packages for enrollment into the program. Prepare packages for meetings with parents.
- Managed daily office operations, ensuring efficient workflow and optimal resource allocation.
- Developed and implemented filing systems, streamlining document retrieval processes to increase efficiency.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
Office Assistant III
PVUSD Transportation
Watsonville, CA
07.2014 - 04.2015
- Clerical duties. Mainly help out dispatchers with the phone/radio. Assigned Bus Pass duties. Helped trainers with entering mileage in to the TransTraks System. Data entry to TransTraks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Office Assistant II
Watsonville/Aptos Adult Education
01.2014 - 07.2014
- Register students, data entry in Adult Information Management System (AIM), assist with assessing, scoring and providing results. Assists Attendance Specialist with entering registrations. Routine reception, attendance, and other clerical activities. Initiates and answers telephone calls. Process new students and enters information on database. Prepares student work permits, handles cash register. Take in cash, receipt of all transactions. Assist all other clerical staff.
Registration Specialist
Watsonville/Aptos Adult Education
01.2013 - 12.2013
- Independently performed clerical and statistical record keeping duties relating to student registration. I was the first contact for students and parents when enrolling. Typed from copy or rough draft a variety of materials, assisted with assessing, scoring and providing results. Completed correspondence and forms as necessary. Maintained a variety of lists, records. Maintained filing of registrations. Prepared student work permits and all registration packets. Initiated and answered telephone calls. Kept office orderly. Data entry on all WAAE receipts. Took in cash, receipted all transactions.
Education
GED -
Watsonville/Aptos Adult Education
01.2013
Skills
- I have the ability to convey school programs, policies and procedures families and am able to work independently
- I am a team player within any office I’ve worked
- I know how to interact exercising patience and compassion when dealing with at risk students
- Problem-solving
- Verbal and written communication
- Registration data intake
- Follow-up skills
- Documentation and reporting
- Experience with HUBBE
- Multitasking and prioritization
- Registration documents
- Teamwork and collaboration
- Time management
Disclaimer
7/17/2015 KR
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registration Specialist I
PVUSD - Child Development Department
01.2022 - Current
Registration Specialist I
PVUSD Watsonville/Aptos/Santa Cruz Adult Education
10.2015 - 03.2021
Office Assistant III
Migrant and Seasonal Head Start
04.2015 - 09.2015
Office Assistant III
PVUSD Transportation
07.2014 - 04.2015
Office Assistant II
Watsonville/Aptos Adult Education
01.2014 - 07.2014
Registration Specialist
Watsonville/Aptos Adult Education
01.2013 - 12.2013
GED -
Watsonville/Aptos Adult Education