Karina Rosales
Menifee,CA
Summary
High achieving professional with 4 years supervisory/management experience and 14 years customer service experience. I'm self-motivated, punctual and reliable with the leadership ability to motivate and assist others while maintaining organizational objectives. I'm looking to obtain a position in an environment that will challenge and utilize my ability.
Overview
13
13
years of professional experience
Work History
Slot Attendant / Supervisor / VIP Host
Viejas Casino & Resort
10.2013 - Current
- Slot Supervisor/Attendant- I maintained a constant presence throughout the slot gaming floor to assist guests and provide assistance to slot attendants. I processed large payouts, performed minor machine repairs and always kept myself well informed on each machine to answer questions regarding payouts. I performed minor machine repairs, increased awareness of all guest promotions and enrollments, and followed up with all guest concerns and complaints in a timely manner to assure satisfactory outcomes.
- VIP Host- I managed VIP guest relations to ensure exceptional service experiences, I oversaw reservation systems and maintained accurate guest records, resolved guest issues promptly, maintaining high levels of customer loyalty. I kept detailed records on client preferences and feedback, enabling tailored service offerings that exceeded expectations. I issued free play, food comps and coordinated hotel stays.
Leasing Consultant
Garden Communities
06.2013 - 10.2013
- Responsible for inputting lease agreements, online marketing and keeping full occupancy. I prepared move-ins and move-outs, conducted inspections, and processed vendor reports.
Property Manager
Cal West Enterprises
01.2013 - 06.2013
- In charge of marketing and written lease agreements. I communicated using multi-line phones. Conducted inspections and provided maintenance reports. I was responsible for making daily bank deposits, filing records and preparing move-ins and move-outs including evictions.
Education
Diploma - undefined
Mountain Empire High School
01.2010
Skills
Collaboration
LANGUAGES
English – Native
Spanish – Fluent
INTERESTS
Completing DIY projects, Travel, Running, Personal Development
Timeline
Slot Attendant / Supervisor / VIP Host
Viejas Casino & Resort
10.2013 - Current
Leasing Consultant
Garden Communities
06.2013 - 10.2013
Property Manager
Cal West Enterprises
01.2013 - 06.2013
Diploma - undefined
Mountain Empire High School