Karina Ruiz
Summary
Experienced Restaurant Owner with extensive experience in all aspects of running restaurant. Good verbal and written communication, conflict management and organizational abilities. Driven individual with proven history of maximizing productivity and revenue.
Dedicated restaurant management professional with solid understanding of good business practices, customer service expertise, and strong leadership skills. Results-driven and flexible with proven abilities in maintaining financial viability. Bringing several years' experience in the industry.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
Work History
Restaurant Owner
Jefitaz Menudo
Sacramento
01.2020 - Current
- Managed daily operations and staff scheduling/payroll.
- Developed menu offerings based on customer preferences and seasonal ingredients.
- Oversaw food safety compliance and maintained health regulations in the kitchen.
- Trained new employees on customer service standards and operational procedures.
- Resolved customer complaints promptly to ensure satisfaction and loyalty retention.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Established standards for quality control, customer service, health and safety regulations.
- Hired, trained and motivated staff to fill all restaurant openings.
Esthetician
Self employed
Sacramento
01.2018 - 01.2020
- Provided personalized skincare consultations to assess client needs.
- Administered facials and body treatments using high-quality products.
- Educated clients on skincare routines and product usage for optimal results.
- Consulted with clients to determine lash style preferences and suitability.
- Applied semi-permanent lash extensions using safe and precise techniques.
- Provided expert nail care services, including manicures and pedicures.
Healthcare Customer Service Representative
Maximus
Sacramento
01.2017 - 01.2019
- Assisted clients with healthcare inquiries and provided accurate information.
- Resolved customer issues through effective communication and problem-solving skills.
- Collaborated with healthcare professionals to ensure seamless service delivery.
- Managed customer inquiries through phone and email communication.
- Resolved customer complaints by identifying issues and proposing solutions.
- Documented customer interactions in the CRM system for record-keeping.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Burbank High School
Sacramento, CASkills
- Customer service
- Conflict resolution
- Team leadership
- Effective communication
- Problem solving
- Time management
- Business planning
- Small business operations
- Health code compliance
- Bilingual communication
- Food safety compliance
- Staff training
- [Language] translation
- Problem-solving
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Restaurant Owner
Jefitaz Menudo
01.2020 - Current
Esthetician
Self employed
01.2018 - 01.2020
Healthcare Customer Service Representative
Maximus
01.2017 - 01.2019
Burbank High School