Karina Ruiz

Member & Provider Communications Coordination

Support the tracking, documentation, and filing of member and provider communications within L.A. Care’s private healthcare operations.

Monitor the implementation of marketing and member-facing documents, ensuring timelines and workflows are adhered to.

Prepare monthly, quarterly, and annual reports on member communications and template reviews for Senior Management.

Assist with coordinating weekly staff workloads and deadlines to support timely template reviews and campaign distribution.

In 2025, supported the processing and review of over 1,700 provider and member communication templates, collaborating with cross-functional departments to ensure materials met state and federal compliance requirements.

Demonstrate working knowledge of Medi-Cal and Medicaid enrollment processes, policies, and regulations, with continued learning in healthcare compliance standards.

Technology & Process Improvement

Develop and facilitate training sessions to support staff adoption of workplace technologies, including Microsoft Teams, Excel, Word, SharePoint, Zoom, and WebEx.

Assist in updating and organizing the Compliance SharePoint site to centralize access to over 2,000 communication templates used daily by clinical nurses and internal staff.

Contribute to process improvements that enhance efficiency, accessibility, and accuracy of compliance-related documentation.

Community Engagement & Special Events

Coordinate company-wide volunteer opportunities in partnership with the Los Angeles Regional Food Bank, supporting scheduling, logistics, and staff engagement.

Organize staff schedules during volunteer events to ensure appropriate coverage, breaks, and participant well-being.

Collaborate with local Community Resource Centers (CRCs) to support large-scale community events, including Back-to-School backpack giveaways, flu clinics, and holiday assistance programs.

Assist with setup, breakdown, and on-site support for CRC events serving 1,000–3,000 community members.

Staff information booths to educate community members on health plan options, coverage benefits, and available resources, and support opt-in outreach via text or email.

Share information about CRC offerings such as fitness programs, maternity services, childcare resources, and preventive care services, responding to community questions with professionalism and care.

Recreation Leader I & II

Developing Park Operations, Supervision & Safety

Assist in coordinating with permitted park sports organizations (e.g., Baseball Academy, TFA, MLS) to support scheduling needs, address safety concerns, and resolve park-use issues under supervisory guidance.

Work collaboratively with Southwest Patrol and internal staff to help de-escalate incidents, reinforce park policies, and maintain a safe environment for park users.

Conduct regular park and field inspections, identifying safety or maintenance concerns and initiating follow-up through MyRec and the COPR work order system.

Support communication with Public Works by reporting issues early, tracking work orders, and confirming completion to maintain park cleanliness and functionality.

Community Programs & Public Service Support

Rio Hondo Park Nature Program

Support the community nature excursions throughout Southern California by assisting with logistics, participant communication, and safety oversight.

Communicate with participants about transportation schedules, expectations, and trip updates to ensure a safe, organized experience.

Track attendance, no-shows, and documentation in alignment with grant requirements while gaining familiarity with grant compliance procedures.

Assist with documenting trips through photography and digital recordkeeping and collaborate with Media staff to support program promotion.

Family, Senior & Youth Engagement

Assist with planning and execution of family engagement events, trips, tours, and senior programs, including facility setup, breakdown, and participant coordination.

Support teen center programming by helping coordinate activities, supervising participants, and assisting with special events and sports clinics.

Learn and apply best practices for youth supervision, age-appropriate communication, and professional boundaries.

Support staff by sharing guidance on handling sensitive topics with youth while continuing to develop leadership skills.

Program Administration & Customer Service Development

Assist with program reporting, including SCHMAF data entry and reconciliation, while learning data accuracy and compliance standards.

Support the preparation of contract class invoices and coordination with Finance to understand budgeting and billing processes.

Provide front-line customer service through MyRec, including participant registration, refunds, and account setup, while developing system proficiency.

Help prepare and clone program details in MyRec for upcoming sessions to support program continuity.

Emerging Leadership & Professional Growth

Develop tracking tools for attendance, maintenance requests, and program participation to support data-informed decision-making.

Assist with onboarding and training new staff on procedures, documentation, and commonly referenced park policies.

Participate in regular meetings with Coordinators to learn program planning, operational decision-making, and community engagement strategies.

Actively seek feedback and apply recommendations to strengthen program quality, efficiency, and participant experience.

Head Varsity Tennis Coach

Provided leadership and mentorship to youth athletes by setting performance expectations, modeling professionalism, and reinforcing accountability and work ethic

Coordinated schedules, resources, and logistics with parents, families, and El Rancho Unified School District staff to ensure timely early-morning practices and specialized technical training

Planned, organized, and executed pre-league and statewide high school competitions, managing event logistics, staffing, and compliance with competition standards

Served as primary liaison with parents to coordinate fundraising initiatives, overseeing budgeting for uniforms, transportation, and team activities

Established and enforced standards of conduct that promoted sportsmanship, collaboration, and responsibility across athletes and coaching staff

Developed and implemented structured training programs aligned with individual performance needs and overall team strategy

Economic & Fundraising Work

Oversaw fundraising operations to support equipment procurement and travel, improving financial sustainability of the program

Facilitated cross-functional communication between coaching staff and participants to coordinate events and ensure operational readiness

Supported participant performance and retention through structured motivation, guidance, and wellness-focused communication

Maintained budget controls by reviewing revenue, expenses, and available funds to ensure responsible financial management

Supported day-to-day program operations by coordinating instructional activities, schedules, and resources in collaboration with instructors and school staff

Delivered structured individual and small-group support aligned with program goals to improve participant engagement and learning outcomes

Collected, analyzed, and documented program data to support research, reporting, and continuous improvement initiatives

Maintained data integrity and confidentiality by following established protocols for documentation, storage, and electronic transmission

Organized program materials, datasets, and documentation for reports, publications, audits, and internal reviews

Recorded qualitative observations and quantitative metrics to support program evaluation and informed decision-making

Scheduled and conducted interviews with stakeholders to support program data-collection efforts

Communicated regularly with supervisors and cross-functional teams to submit completed documentation and verify accuracy

Supported compliance with Individualized Education Programs (IEPs) by implementing plans and recommending adjustments based on observed outcomes

Coordinated classroom and program logistics, including materials management, assessments, and workflow organization

Assisted with evaluation processes by supporting grading, documentation, and recordkeeping systems

Supported and coordinated school-wide fundraising initiatives by assisting with planning, organization, and participant communication, contributing to program sustainability

• Monitored student progress, providing feedback to educators on performance and behavior
• Trained new instructional aides in best practices for student support and classroom management
• Provided support during classes, group lessons, and classroom activities.
• Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
• Prepared supplementary materials for diverse learners, helping accommodate varying learning styles and abilities within the classroom.
• Supported student learning objectives through personalized and small group assistance.
• Assisted in monitoring student progress, providing feedback to teachers for assessment and improvement strategies.