Karina Saldana
Milton Freewater,OR
Summary
Patient-focused healthcare professional with 4+ years of orthodontic experience in patient registration, scheduling, financial discussions, payment collection, records management, and clinical support. Cross-trained in front desk and orthodontic assisting. Bilingual in English and Spanish with experience supporting patients and families in fast-paced, confidential settings.
Overview
2
2
Languages
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Treatment Coordinator | Cross-Trained Front Desk & Orthodontic Assistant
Walla Walla Orthodontics
Walla Walla, WA
06.2022 - Current
- Conducted new-patient consultations, presented treatment plans, explained costs and payment options, and collected patient payments to enhance patient understanding and satisfaction.
- Coordinated with doctors and clinical staff to ensure efficient patient flow and continuity of care, improving overall patient experience.
- Followed up with prospective and existing patients on treatment, scheduling, and next steps to maintain engagement and support decision-making.
- Manage patient check-in/check-out, appointment scheduling, phone communication, and demographic updates in a fast-paced orthodontic office.
- Provide Spanish interpretation and explain treatment information and next steps to patients and families.
- Maintain accurate patient charts, treatment records, and documentation while protecting patient confidentiality.
- Cross-trained in clinical orthodontic assisting, including X-rays, digital scans, photographs, sterilization, and chairside support.
- Adapt communication and patient-care approaches for individuals with varying developmental and accessibility needs.
Paraprofessional / Office Secretary
Gib Olinger Elementary School
Milton-Freewater, USA
02.2021 - 06.2022
- Facilitated front-office operations, providing assistance to students, families, staff, and visitors in a dynamic school environment.
- Answered phones, communicated information, maintained organized records, and handled sensitive information professionally.
- Managed administrative and student-support tasks while ensuring confidentiality and professionalism.
- Guided students in academic tasks and personal development to foster growth and success.
- Facilitated implementation of of students' individualized IEP at discretion and direction of teachers and administrators.
- Participated in IEP meetings and contributed to the development of educational plans.
Education
Associate of Arts -
Walla Walla Community College
Walla Walla, WA 12.2018 - 05.2021
Skills
- Patient registration
- Appointment Scheduling
- Patient Records & Documentation
- Payment Collection
- Patient Communication
- Spanish Interpretation
- Front Desk Operations
- Data Entry
- HIPAA & Confidentiality
- Microsoft Excel
- Microsoft Teams
- Cloud 9
Languages
English
Native/ Bilingual
A1
Spanish
Native/ Bilingual
A1
Certifications And Credentials
- Washington State Dental Assistant Registration
- CPR Certification — Active
- HIPAA Training
Timeline
Treatment Coordinator | Cross-Trained Front Desk & Orthodontic Assistant
Walla Walla Orthodontics
06.2022 - Current
Paraprofessional / Office Secretary
Gib Olinger Elementary School
02.2021 - 06.2022
Associate of Arts -
Walla Walla Community College
12.2018 - 05.2021