Karina Salinas
Mineral Wells
Summary
Client-focused professional with expertise in customer service and conflict resolution. Skilled in assessing needs and delivering tailored solutions to drive retention and loyalty. Proven experience leading teams to optimize operational performance through strategic initiatives. Dedicated to continuous improvement and enhancing value for clients and the organization.
Overview
3
3
years of professional experience
Work History
Representative
Valley Answering and Clerical Services LLC
McAllen
04.2025 - 04.2026
- Exhibited strong telephone etiquette, resolving difficult calls with professionalism and empathy.
- Applied problem-solving skills to address challenging situations and complex inquiries from customers, enhancing overall customer experience.
- Maintained customer satisfaction by providing timely and effective solutions to inquiries and concerns.
- Developed strong relationships with clients to understand their needs and deliver tailored services.
- Resolved conflicts and escalated issues for complex customer cases, ensuring timely resolutions and maintaining customer trust.
Manager
Ayvaz Pizza hut
Alamo
03.2023 - 04.2026
- Led a team to successfully execute strategic initiatives that enhanced operational performance and drove project completion.
- Established and monitored key performance indicators to evaluate team effectiveness and improve overall productivity.
- Established and monitored key performance indicators to evaluate
- team effectiveness and improve overall productivity.
- Managed daily operations to enhance restaurant service and elevate customer satisfaction.
- Trained and mentored staff on food safety and service protocols.
Education
Memorial High School Early College
Alamo, TXSkills
- Client management
- Conflict resolution
- Customer service
- Problem solving
- Bilingual
- Fast learner
- Multitasker
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Representative
Valley Answering and Clerical Services LLC
04.2025 - 04.2026
Manager
Ayvaz Pizza hut
03.2023 - 04.2026
Memorial High School Early College