Karina Santos
Gaithersburg,MD
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
8
8
years of professional experience
Work History
Kitchen Manager
Tacos Nayarit
Elkridge, MD
04.2019 - 12.2025
- Managed daily kitchen activities by coordinating meal preparation, cooking techniques, and portion controls.
- Designed menus tailored to seasonal ingredient availability and customer tastes.
- Maintained functionality of kitchen equipment by adhering to manufacturer's operating guidelines.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Food Service Assistant
Tacos Nayarit
Elkridge, MD
04.2018 - 12.2025
- Resolved customer complaints swiftly to enhance satisfaction.
- Maintained perishable food products at optimal temperatures to ensure longevity.
- Prepared and organized food trays for optimal temperature maintenance.
Catering Assistant
Two Girls One Truck
Gaithersburg, MD
05.2024 - 08.2024
- Provided seamless customer support while managing dynamic and fast-moving workflows.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Set up and cleaned up food preparation and service stations before and after catered events.
Education
High School Diploma -
Watkins Mill High
Montgomery Village, MD06-2003
Skills
- Employee monitoring
- Scheduling
- Kitchen staff coordination
- Menu development
- Purchasing
- Recruitment
- Kitchen management
- Nutritional knowledge
Timeline
Catering Assistant
Two Girls One Truck
05.2024 - 08.2024
Kitchen Manager
Tacos Nayarit
04.2019 - 12.2025
Food Service Assistant
Tacos Nayarit
04.2018 - 12.2025
High School Diploma -
Watkins Mill High
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