Karina Santoyo
Lynwood,CA
Summary
To work in an organization where I can use my skills and knowledge to deliver value added results that provides me job satisfaction and self development which help me achieve personal as well as organizational goals. Authorized to work in the US for any employer Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
AMSCO US
09.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer emails with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Pestban Inc
03.2022 - 07.2022
- Answer inbound calls (100+)
- Make outbound calls to customers with update on accounts.
- Schedule and reschedule appointments.
- Process payments.
- Email customers in responding to incoming questions.
- Answer web questions.
- Handled customer inquiries and suggestions courteously and professionally
Customer Service
MEDCO TOOLS & EQUIPMENT
12.2019 - 11.2021
- Answer all incoming calls
- Help customers placed their orders
- Process returns
- Make outbound calls to follow up with customers or vendors
- Transfer calls to the proper department.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Whole Sale Manager
O'Reilly Auto Parts
11.2006 - 06.2019
- Work in a team with my fellow coworkers, answer phones and help customers with finding repair parts for their customers vehicles, reconciliations of their billing for weekly accounts, take care of returns, stock merchandise keep the store clean and cash out my cash register.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Assistant Manager
Auto Zone Auto Parts
02.2004 - 10.2006
- Managed around 52 employees, created cash deposits, open and close store, createdschedules, made sure that the image of the store was at 100%, help customers with any complaints,sales and much more
- Person ell Plus (Agency)
- Held different types of positions with this job agency.
Customer service representative, Receptionist
- Data entry
- Where I had the opportunity to take care of multiple phone calls, transfer call to theirrespective offices, sort mail, great customers, maintain reception office clean, helpcustomers over the phone and in office with questions and concerns.
Education
Diploma - Medical Billing And Coding
ICDC College - Huntington Park
Huntington Park, CA02.2004
No Degree - Computer.
Harbor Occupational Center
San Pedro, CA1994
High School Diploma -
Preparatoria Valle - Valle De Santiago Gto
Mexico1992
Skills
- Data Entry
- Receptionist
- Microsoft Office
- Managing Multiple Tasks
- Money Handling Abilities
- Stockroom Procedures
- Order Processing
- Merchandise Orders and Exchanges
- Retail Sales Customer Service
Timeline
Customer Service Representative
AMSCO US
09.2022 - 06.2023
Customer Service Representative
Pestban Inc
03.2022 - 07.2022
Customer Service
MEDCO TOOLS & EQUIPMENT
12.2019 - 11.2021
Whole Sale Manager
O'Reilly Auto Parts
11.2006 - 06.2019
Assistant Manager
Auto Zone Auto Parts
02.2004 - 10.2006
Customer service representative, Receptionist
Diploma - Medical Billing And Coding
ICDC College - Huntington Park
No Degree - Computer.
Harbor Occupational Center
High School Diploma -
Preparatoria Valle - Valle De Santiago Gto
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