Hi, I’m
Karina Sebro
Front Desk Lead
Brandon,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
years of professional experience
Work History
Suncoast Skin Solutions
Front Desk Receptionist
12.2018 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
Eq Health Solutions
Patient Intake Coordinator
11.2015 - 12.2018
Job overview
- Greet and Check patients in /or out Collect Copays, Deductibles and balances Due
- Scanning and faxing medical Documents
- Patient chart prepping for next workday
- Schedule Routine and Surgical Appointment's
- Logging office shipments and supplies in inventory
- Answer phones and transfer calls as directed Familiar with Nextech, EMA, Availity System's
- Kitchen and office Duties
- Medical
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Completed and filed financial documentation for accounting purposes.
- Completed intake assessment forms and filed clients' charts.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
- Entered referrals into appropriate system based on type of referral obtained.
- Interacted with insurance providers to obtain necessary documents to complete registration.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Careplus Health Plans Inc
Provider services
04.2016 - 10.2017
Job overview
- High call volume and Data entry
- Extract records for Enrollment forms from Envision Provide status on authorization
- Submit Reconsideration request, Auth pends
- Inbound call assisting Members and provider's
- Extraordinary customer service
- Medical records / Front desk specialist, Provide member's current eligibility and benefit status
- Assist with claim status and benefit information
- Research and document all info provided and requested
- Review medical records in TCM SYSTEM
- Advise providers of current credentials while using CSC system
- Print remittance advices, stop payments and check reissues
Education
William Allen High School, Allentown, PA
High School Diploma
06.2003
Skills
- Customer Service
- Customer Support
- Medical Office Experience
- Medical Scheduling
- Insurance Verification
- Medical Records
- Phone Etiquette
- Medical Terminology
- EMR Systems
- HIPAA Compliant
- Intermediately bilingual in English and Spanish written and verbal
- Quick learner
- Positive Attitude and Energetic
Additional Information
- Authorized to work in the US for any employer
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Suncoast Skin Solutions
12.2018 - Current
Provider services
Careplus Health Plans Inc
04.2016 - 10.2017
Patient Intake Coordinator
Eq Health Solutions
11.2015 - 12.2018
William Allen High School
High School Diploma
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