Karina Suriel
Forest Hills
Summary
Resourceful Hospitality Supervisor experienced in delivering exceptional guest service and fostering positive work environments. Achieved high productivity and operational efficiency through effective team leadership and communication skills. Focused on problem-solving and adaptability to enhance workplace harmony and drive goal achievement.
Fluent in English and Spanish.
Overview
16
16
years of professional experience
Work History
Supervisor
Concrete Hospitality Group
New York
06.2025 - Current
- Supervised daily operations of hospitality services, ensuring high-quality customer experiences.
- Trained and mentored team members on service standards and operational procedures.
- Resolved customer complaints promptly, maintaining a positive dining atmosphere.
- Conducted regular inspections to ensure compliance with health and safety regulations, exceptional attention to cleanliness and detail.
- Implemented inventory management processes to maintain adequate stock levels.
- Delivered seamless service across breakfast, lounge, and dinner operations, adapting to varying guest expectations and service styles within a luxury hotel setting.
- Created a welcoming atmosphere for hotel guests.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Production Assistant
Entertainment Partners
05.2010 - Current
- Directed, trained, organized and handled multiple tasks to maintain quality in the filming process.
- Coordinating with various department heads to ensure smooth communication and execution of production schedules.
- Coordinate with vendors and suppliers to ensure timely delivery of production materials and equipment, optimizing production schedules and efficiency for Entertainment Partners' projects.
- Assisting in managing on-set emergencies and ensuring the safety and well-being of cast and crew.
- Supporting on-set logistics, directing pedestrians.
Server
Four twenty five by Jean-George
03.2024 - 03.2025
- Engage with guests to provide personalized dining experiences, fostering customer loyalty and repeat business.
- Coordinate with kitchen staff to ensure timely and accurate delivery of orders, enhancing overall dining experience.
- Monitor and ensure order accuracy consistently, minimizing errors and enhancing guest satisfaction.
- Maintain meticulous attention to detail in order accuracy, table settings, and cleanliness, ensuring a top-tier dining environment.
- Work closely with colleagues to streamline service processes.
Server
Brooklyn Diner
04.2022 - 09.2023
- Maintaining restaurant cleanliness.
- Multitasking in a high volume environment.
- Enhance customer experience by recommending popular Brooklyn Diner signature dishes and providing personalized suggestions based on dietary preferences and restrictions.
- Utilizing knowledge of the menu and recommending specific dishes or beverages to patrons based on their preferences.
- Collaborating with the kitchen staff to ensure prompt and accurate delivery of orders, maintaining a seamless flow of service at Brooklyn Diner.
Receptionist/Office Assistant
Corona Vision
08.2016 - 10.2018
- Coordinating with the cleaning staff to ensure the office environment is always clean, sanitized, and welcoming for employees and visitors.
- Managing appointments and scheduling.
- Handling phone inquiries.
- Helping customers find their favorable eyewear.
Education
Highschool -
Forest Hills Highschool
Skills
- Customer Service
- Communication Skills
- Time Management
- Hospitality
- Creativity
- Bilingual
- Organizational Skills
- Leadership
- Attention to Detail
- Multitasking
- Inventory management
- Team training
- Staff supervision
Timeline
Supervisor
Concrete Hospitality Group
06.2025 - Current
Server
Four twenty five by Jean-George
03.2024 - 03.2025
Server
Brooklyn Diner
04.2022 - 09.2023
Receptionist/Office Assistant
Corona Vision
08.2016 - 10.2018
Production Assistant
Entertainment Partners
05.2010 - Current
Highschool -
Forest Hills Highschool