Karina Vazquez
Odessa
Summary
I am a highly motivated and results-oriented professional with exceptional leadership and communication skills seeking to join your company. I am looking for a company where I can utilize my diverse experience and skills.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Mighty Sales Associate
Mighty Wash Car Wash
Midland, TX
11.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained organized merchandise displays, contributing to improved store aesthetics and customer engagement.
- Collaborated with team members to meet daily sales targets through effective communication and teamwork.
- Developed promotional displays in alignment with marketing initiatives, driving increased foot traffic and sales growth.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Cashier
Pilot Flying J Travel Center
Odessa, TX
05.2024 - 11.2024
- Processed transactions accurately using point-of-sale systems
- Maintained cleanliness and organization of checkout area
- Assisted customers with inquiries to enhance shopping experience
- Handled cash, credit, and debit payments efficiently
- Resolved customer complaints promptly to ensure satisfaction
- Monitored inventory levels and restocked items as needed
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Credentialing Specialist
Premier Physicians
Midland, Texas
01.2023 - 02.2024
- Maintain physician and facility records by organizing and updating files while keeping both parties up to date with the most recent documents. Provide physicians with materials needed for licensing and guide them through the process. Credentialing physicians with facilities and payers by communicating and exchanging required information. Prepares and monitors timeline reports for physician licensing and credentialing. Enhances physician experience by being their documentation expert from start to finish. Updates job knowledge by participating in educational opportunities. Answers and delegate incoming calls and messages related to credentialing, licensing, and physician records. Build and establish relationships with state licensing boards, credentialing agencies, and managed care organizations. Continuously evaluate current processes looking for more efficient solutions. Receives and processes all initial credentialing and recredentialing applications. Collects all pertinent information from the provider, provider’s malpractice insurer, National Practitioner Data Bank (NPDB) and other sources as deemed appropriate. Ensures that credentialing and recredentialing of providers occurs on a timely basis in accordance with industry and company standards and criteria. Maintains accurate and complete records of each application’s status. Enters all provider information into database. Prepares all documents to be reviewed by management and/or client credentialing partners. Attends Credentialing related meetings as necessary. Maintains all credentialing and recredentialing timelines and schedules. Maintains strict level of confidentiality on all matters pertaining to provider. Maintains well-organized provider files that are easily reviewed by management or client providers, outside review bodies, and others. Processes approval, denial, or termination communications with providers and/or clients. Performs other related duties as assigned by management. Keep current on practice management trends and matters.
Owner - Creator
Luna Nera Candle Co., LLC
Odessa, Texas
05.2020 - Current
- Invented and created a luxurious brand of home fragrance and established an LLC. Designed glass vessels for candles and tealight burners and are in production. Perform and document hours of product safety testing. Meet the ASTM International Standards and the National Candle Association for candle burning safety, candle containers safety and wax heating devices safety. Perform and document candle burn tests, create and mix fragrances, identify proper wick and fragrance percentage load. Design and create unique product labels and logo. Produce organic coconut wax candles with patented wooden wick, wax melts, linen sprays and auto diffusers. Marketed my brand locally and in surrounding areas in pop up markets, farmers markets, department stores and shopping centers. Maintain financials, purchases, inventory, budget and quarterly tax filings.
Midland Health
09.2023 - 03.2024
Provider Liaison - Permian Basin Healthcare Network
Medical Center Health System
Odessa, Texas
05.2018 - 07.2022
- Coordinated and performed key functions including credentialing of 400+ providers and 25 network contracts, maintenance of provider database, provider plan enrollment, membership billing, financial record-keeping. Worked closely with PBHN Board of Directors, Payor Organizations, physicians and their office staff. Performed submission of Annual Audits with excellent and consistent ratings. Maintained financial accounts including invoicing, monthly Profit & Loss report, monthly balance sheet, annual budget and reported to MCHS Chief Financial Officer. Prepared all operational and financial reports, billing of credentialing fees and performed accounts receivable follow-up. Prepared and maintained meeting minutes of all PBHN proceedings. Messaged plans to network of providers using Messenger Model.
Billing Coordinator / Provider Contract & Credentialing
Odessa Consultants, PLLC
Odessa, Texas
03.2010 - 05.2018
- Served as assistant to the company President, CFO & Practice Administrator. Lead as Billing Coordinator, claims processing, denials, appeals, patient accounts, training for other billing staff in remote offices in Texas, New Jersey and India. Advised managers on organizational policy matters and recommended needed changes. Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements. Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations. Maintained confidential information, such as pay rates, bonus targets and pay grades. Prepared financial pages for presentation to senior management. Executed accounts receivable reporting enhancements and reconciliation procedures. Managed accounting operations, accounting close, account reporting and reconciliations. Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions. Worked with managers to develop annual expense plan goals. Assisted management with the finalization of the annual expense plans. Assisted the CFO with the production of the monthly financials, management reports and board packages. Collected and reported monthly expense variances and explanations. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. Handled and renewed provider contracts with health insurances and hospitals on an annual basis. Credentialing of physicians. Overseeing or participating in the development of and adherence to Governance bylaws and Department rules and regulations. Performed clerical duties, such as word processing, data entry, answering phones and filing. Ensured HIPAA compliance. Carefully selected, developed and retained qualified staff, as well as trained and coached on average of 5 new employees per year. Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations. Developed and achieved financial and growth goals. Administered compensation, benefits and performance management systems. Jumped in to fill gaps for on call rotation when necessary. Reviewed and approved timecards for processing by payroll department. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
Education
Associate of Science - Business Administration
University of Texas at El Paso
El Paso, TX01.2000
High School Diploma - undefined
Odessa High School
Odessa, TX01.1998
Skills
- Bilingual (Spanish)
- Quick learner
- Team player with positive attitude
- Organizational skills
- Prioritizing/managing deadlines
- Physician - Hospital Organization Structure
- Strong attention to detail
- Texas Workers' Compensation knowledge
- Multi-tasking
- Current Procedural Terminology (CPT)
- Excellent verbal & written communication
- HCFA Common Procedure Coding Systems
- Microsoft Office proficiency
- HCPCS
- Accounts Payable/Receivable
- International Classification of Diseases (ICD10)
- Meeting Minutes
- Financial Recordkeeping
- Invoicing
- Electronic Medical Record (EMR) software
- Interviewing
- HIPAA compliance
- Hiring and retention
- Medical terminology
- Employee scheduling
- Claims appeal procedures
- Sales
- Insurance and collections procedures
- Office management
- Insurance processing
- Training and development
- Medical Provider Contract and Credentialing
- Inventory management
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Goal oriented
- Reliable and punctual
- Excellent people skills
- Relationship building
- Outgoing personality
- Sales expertise
- Product sales
- Sales strategies
Languages
Spanish
Native or Bilingual
Timeline
Mighty Sales Associate
Mighty Wash Car Wash
11.2024 - Current
Cashier
Pilot Flying J Travel Center
05.2024 - 11.2024
Midland Health
09.2023 - 03.2024
Credentialing Specialist
Premier Physicians
01.2023 - 02.2024
Owner - Creator
Luna Nera Candle Co., LLC
05.2020 - Current
Provider Liaison - Permian Basin Healthcare Network
Medical Center Health System
05.2018 - 07.2022
Billing Coordinator / Provider Contract & Credentialing
Odessa Consultants, PLLC
03.2010 - 05.2018
High School Diploma - undefined
Odessa High School
Associate of Science - Business Administration
University of Texas at El Paso