Guadalupe Vazquez
Antioch,IL
Summary
Detail-oriented and highly organized administrative professional with experience in healthcare and insurance. Skilled in managing multiple priorities, maintaining confidentiality, coordinating across departments, and providing exceptional administrative support in a fast-paced environment. Proficient in Microsoft Office, communication, scheduling, and problem-solving, with a strong ability to adapt to changing priorities. Recognized for being dependable, organized, and committed to supporting team success while delivering accurate, high-quality work.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Benefit Verification Specialist
CVS
Mount Prospect, IL
09.2024 - Current
- Investigated denials due to incorrect or incomplete data entry errors.
- (Peer Assisted Leadership) Assisted with onboarding and training of new employees.
- Identified potential opportunities for cost savings through alternate funding sources.
- Utilized multiple software programs to process claims, track authorizations, and monitor payments.
Insurance Coordinator
Brilliant Endodontics
Libertyville, IL
12.2023 - 09.2024
- Analyzed insurance claim forms or related documents to review for completeness and accuracy.
- Gathered and compiled data for weekly and monthly reports pertaining to claims approvals, denials and pending claims.
- Managed daily operations of the office including scheduling appointments, customer inquiries, and data entry.
- Reviewed insurance policy to determine coverage.
Crossed Trained Receptionist/Assistant
Lake Forest Orthodontics & Pediatric Dentistry
Lake Forest, IL
10.2020 - 12.2023
- Created a system for tracking policy renewals and cancellations ensuring accuracy in billing processes.
- Responsible for answering incoming calls from other providers, recipients and carrier groups in relation to insurance coverage.
- Managed daily operations of the office including scheduling appointments, customer inquiries, and data entry.
- Created, maintained, and updated patient records in accordance with HIPAA regulations
Treatment Coordinator
Prairie Orthodontics
Gurnee, IL
12.2019 - 10.2020
- Maintained accurate records of client progress notes, assessments, evaluations, and treatment plans to ensure continuity of care.
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Resolved patient billing and insurance issues, enhancing patient satisfaction and reducing delays in care.
- Demonstrated effective problem-solving skills in challenging situations with clients and family members, fostering positive relationships and trust.
Education
Bachelor - Business Administration
Colorado Technical University
Colorado Springs, CO 07.2025 - 07.2026
DevelopU Courses -
Chair Side Assistant -
State Career College
WaukeganAssociate in Arts (A.A.) -
College of Lake County
GrayslakeHigh School Diploma - Business Administration
Round Lake Senior High School
Round LakeSkills
- Insurance claims processing
- Payment planning
- Medicare and Medicaid knowledge
- Administrative Support
- Calendar Management
Certification
- Nitrous Oxide
- Coronal Polishing & Application of Fissure Sealants
Timeline
Bachelor - Business Administration
Colorado Technical University
07.2025 - 07.2026
Benefit Verification Specialist
CVS
09.2024 - Current
Insurance Coordinator
Brilliant Endodontics
12.2023 - 09.2024
Crossed Trained Receptionist/Assistant
Lake Forest Orthodontics & Pediatric Dentistry
10.2020 - 12.2023
Treatment Coordinator
Prairie Orthodontics
12.2019 - 10.2020
DevelopU Courses -
Chair Side Assistant -
State Career College
Associate in Arts (A.A.) -
College of Lake County
High School Diploma - Business Administration
Round Lake Senior High School