Karina Velázquez Sánchez
Miami,Florida
Summary
Hardworking individual with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high- quality standards. Expert-level knowledge of industry service protocols and best practices.
Overview
10
10
years of professional experience
Work History
Guest Service Associate
European Wax Center
Miami, FL
05.2024 - Current
- Greeted guests upon arrival and checked them in to their accommodations.
- Ensured that all guest inquiries were answered promptly and accurately.
- Processed payments for guest and other services rendered.
- Answered incoming calls from potential customers to answer questions about products and services.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Tracked inventory of supplies needed for the front desk area such as stationery, brochures.
- Collaborated with other departments to provide an excellent guest experience.
- Conducted regular checks of lobby areas to ensure they are properly maintained.
Medical Receptionist
Optimus U
Miami, Florida
01.2024 - Current
- Printed patient forms and reviewed charts to prepare for upcoming appointments
- Gathered information from patients, processed paperwork, and collected payment
- Protected patient data through strict compliance with HIPPA requirements
- Scheduled appointment, lab tests and greeted each person promptly.
Cafe Customer Service
Yury's Cuban Coffee
Miami, Florida
07.2022 - Current
- Interacted with customers to obtain food orders, answer questions and collect payment for purchases
- Encouraged customers to purchase additional food and beverage items using upselling techniques
- Counted cash accurately and completed correct cash-out functions between shifts
- Handled common customer questions and complaints with expert knowledge of service approaches.
Professional Dancer
Harmony Entertainment
Jamaica
06.2019 - 06.2020
- Helped Dance Company members improve performances by advising on technique and form
- Worked with costume designers to provide creative ideas on performance storytelling
- Enlightened audience members about different cultures and musical genres through special dance routines
- Learned quickly, retained and executed multiple pieces of choreography.
Animation team
Sun World
Vietnam
06.2018 - 06.2019
- Improved project plans by creating storyboards showing current development arcs, planned directions and cinematography requirements
- Oversaw scheduling, budgeting and coordinating production activities for multimedia campaigns
- Converted real objects into animated representations using motion capture and scanning devices.
Professional Ballet Dancer
Ballet Acuatico Tiempos
Cuba
06.2016 - 06.2018
- Created engaging routines for individual, group performances
- Helped Dance Company members improve performances by advising on technique and form
- Learned quickly, retained and executed multiple pieces of choreography
- Enlightened audience members about different cultures and musical genres through special dance routines
- Worked with costume designers to provide creative ideas on performance storytelling.
Spanish Teacher
Elementary School
Cuba
08.2014 - 06.2016
- Created structured lessons to prepare students for success in Spanish course content, general school curriculum and standardized tests
- Documented daily attendance and weekly student grades to fulfill district reporting requirements
- Fostered inclusive and welcoming learning environment rooted in mutual respect, open communication and intellectual curiosity.
Education
Nursing -
Interamerican Technical Institute
11.2023
CPT -
Technical Dialysis Nursing Assistant
Skills
- Customer Needs Assessment
- Organization and Recordkeeping
- Data Management
- Travel Coordination
- Performance Management
- Documentation and Reporting
- Issue Resolution
- Detail Oriented
- Customer Documentation Review
- Payment Processing
- Problem-Solving
Languages
- Spanish, Native
- English, Advanced
Timeline
Guest Service Associate
European Wax Center
05.2024 - Current
Medical Receptionist
Optimus U
01.2024 - Current
Cafe Customer Service
Yury's Cuban Coffee
07.2022 - Current
Professional Dancer
Harmony Entertainment
06.2019 - 06.2020
Animation team
Sun World
06.2018 - 06.2019
Professional Ballet Dancer
Ballet Acuatico Tiempos
06.2016 - 06.2018
Spanish Teacher
Elementary School
08.2014 - 06.2016
Nursing -
Interamerican Technical Institute
CPT -
Technical Dialysis Nursing Assistant
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