Karina Villa Diaz
McMinnville,Oregon
Summary
Experienced healthcare professional prepared for this role with strong emphasis on patient care and clinical skills. Proven ability to work collaboratively within multidisciplinary teams, adapting to changing situations with ease. Excels in communication, empathy, and problem-solving to achieve optimal patient outcomes. Reliable and results-driven, with focus on delivering high-quality care and maintaining positive, supportive environment.
Overview
13
13
years of professional experience
Work History
Registrar
Salem Health Infusion Clinic
07.2023 - Current
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Updated computer system with latest information to keep records current and accurate.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
- Contributed to the overall success of the department by actively participating in staff meetings and sharing insights on ways to improve processes or enhance patient care experiences.
Medical Office Assistant
Salem Health Neurology
04.2023 - 07.2024
- Warmly welcomed 30-50 guests per shift, coordinated check-in, collected insurance, and directed them to their destination
- Managed communication in person, over the phone, and instant messenger for clients, vendors, and staff
- Maintained an organized, clean, professional workspace and waiting area
- Provided excellent customer service with a helpful and friendly attitude
- Provided administrative and clerical support via electronic medical record system and Microsoft Teams
- Coordinated pick up and delivery of express mail services, unpacked inventory, and supplies
- Smoothly managed the day-to-day front desk operations for a busy Neurology Clinic (4 providers and 5 medical assistants)
Lab Technician/Phlebotomist
Physicians Medical Center Laboratory
07.2022 - 09.2022
- Warmly welcomed 20-30 patients per shift, coordinated check-in, collected insurance, and directed patients to appropriate waiting areas
- Safe handling of specimens and biohazardous waste
- Skillful and precise in performing venipunctures and capillary punctures
- Collected, prepared, and stored blood samples
- High level of accuracy and attention to detail
Medical Office Assistant
Willamette Valley Orthopedics & Sports Medicine
02.2017 - 09.2022
- Provided prompt customer support with a professional, friendly, and patient attitude
- Trained three new hires on company-specific policies, procedures, and compliance guidelines
- Listened, diagnosed, and resolved technical issues with the patient portal, guiding users through step-by-step solutions
- Politely addressed any customer complaints, escalating to management when necessary
- Warmly welcomed 40-70 patients per shift, coordinated check-in, and collected insurance and copays
- Managed three phone lines and facilitated over 30+ daily calls with clients, vendors, and staff
- Managed the day-to-day front desk operations for a busy Orthopedic Clinic (4 providers and 4 medical assistants)
Information Desk Customer Service/Pre-Registration
Willamette Valley Medical Center
09.2016 - 02.2017
- Greeted guests, patients, and vendors as they would walk into the hospital
- Directed patients, medical staff, vendors, and chaplains to intended locations throughout the facility
- Trained four new hires on specific company policies, guidelines, mission statements, and procedures
- Received, indexed, and looked up lab orders for incoming patients
- Facilitated communication between professional staff and patients by phone, computer, and in person
- Handled payments for surgical procedures
- Prepared registration packets for surgeries
- This included verifying the patient demographic information and insurance
- Created and collected the patient estimates
- Collaborated with other healthcare professionals to properly bill
Receptionist/Translator
Physicians Medical Center
05.2012 - 09.2016
- Provided excellent customer service in the Pediatric department to 30-60 patients daily
- Coordinated check-in, verified insurance benefits, and collected copays
- Used Spanish-speaking abilities to interpret for Spanish-speaking families and medical providers
- Managed the day-to-day front desk operations for a busy Pediatric Clinic (6 providers and 7 medical assistants)
Education
Bachelor of Science - Nursing
Oregon Health & Science University
06.2025
Associates of Arts - Oregon Transfer
Chemeketa Community College
12.2021
Skills
- Skilled Collaborator
- Rapid and Adaptive
- Solution Oriented Professional
- High Achiever
- Over Ten Years of Medical Office Experience
References
- Mark Thomas, MD, (865) 604-6941
- Tracy Brunette, NP, (503) 680-7432
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registrar
Salem Health Infusion Clinic
07.2023 - Current
Medical Office Assistant
Salem Health Neurology
04.2023 - 07.2024
Lab Technician/Phlebotomist
Physicians Medical Center Laboratory
07.2022 - 09.2022
Medical Office Assistant
Willamette Valley Orthopedics & Sports Medicine
02.2017 - 09.2022
Information Desk Customer Service/Pre-Registration
Willamette Valley Medical Center
09.2016 - 02.2017
Receptionist/Translator
Physicians Medical Center
05.2012 - 09.2016
Associates of Arts - Oregon Transfer
Chemeketa Community College
Bachelor of Science - Nursing
Oregon Health & Science University
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