Karina Villalobos
Chula Vista,CA
Summary
Dedicated healthcare receptionist with experience supporting front desk and unit operations in a hospital setting. Expertise in coordinating interdepartmental communication, maintaining organized documentation, and ensuring an efficient patient experience, while ensuring smooth front desk operations.
Overview
5
5
years of professional experience
Work History
Receptionist
Sharp Chula Vista Medical Center
Chula Vista, California
07.2023 - Current
- Serve as the first point of contact for patients, visitors, and vendors, providing professional and compassionate assistance.
- Manage patient and visitor check-in processes to ensure efficient front desk operations.
- Handle sensitive and urgent situations calmly, while maintaining patient confidentiality.
- Utilized Epic to locate patient rooms and appointments, ensuring staff and visitors received timely and accurate information.
- Coordinated communication with hospital departments to facilitate smooth interviews, arrivals, and address patient needs.
- Assisted patients with forms, medical records requests, wayfinding, wheelchair transportation, and equipment sanitation to enhance overall patient experience.
Unit Secretary
Alvarado Hospital
San Diego, CA
08.2022 - 07.2023
- Provided comprehensive administrative support to unit leadership and clinical staff.
- Answered and routed high-volume phone calls and messages professionally.
- Managed documentation related to admissions, discharges, and internal reporting.
- Maintained organized filing systems, patient binders, and daily census records.
- Coordinated transportation, scheduling, and interdepartmental communication.
- Prepared reports, packets, and correspondence in compliance with organizational standards.
- Performed clerical duties, including filing, copying, faxing, and data entry.
Cashier
The Home Depot Store
Chula Vista, California
08.2020 - 03.2022
- Delivered professional customer service while managing transactions and resolving customer issues.
- Maintained accurate records for returns, exchanges, and payments.
- Supported daily operations through teamwork, organization, and attention to detail.
- Assisted customers with inquiries and provided clear information.
Education
Associate of Arts - Preparation For Allied Health Programs
Southwestern College
Chula Vista, CA08-2022
High School Diploma -
Otay Ranch High School
Chula Vista, CA06-2018
Associate of Science - Health Information Technology
San Diego Mesa College
San Diego, CASkills
- Administrative and clerical support
- Patient check-in and front desk operations
- Phone and email communication
- Document preparation and filing
- Confidential information handling
- Epic
- Time management and multitasking
- Medical terminology
- Team collaboration
- Verbal and written communication
Timeline
Receptionist
Sharp Chula Vista Medical Center
07.2023 - Current
Unit Secretary
Alvarado Hospital
08.2022 - 07.2023
Cashier
The Home Depot Store
08.2020 - 03.2022
Associate of Arts - Preparation For Allied Health Programs
Southwestern College
High School Diploma -
Otay Ranch High School
Associate of Science - Health Information Technology
San Diego Mesa College