Araceli Maldonado
Visalia,CA
Summary
Results-driven professional with extensive experience in leadership and high-pressure environments. Proven ability to manage time effectively and deliver results consistently. Open to relocation and authorized to work in the US for any employer.
Overview
25
25
years of professional experience
Work History
Banquet Server/Busser
VINTAGE PRESS
Visalia, CA
10.2023 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and food handling stations.
- Assisted with food preparation and ensured compliance with safety standards.
Surgical Coordinator
Eye Surgical & Medical Associates
Visalia, CA
05.2021 - Current
- Ensured efficient coordination of all surgical schedules for surgeons.
- Provided consistent support to patients by addressing inquiries and concerns.
- Managed retrieval and organization of essential documentation for surgical procedures.
Patient Access Representative
Cerner Rev Works/Adventist Health Care
Tulare, CA
09.2018 - 04.2020
- Managed inpatient and outpatient registrations and admissions for hospital operations.
- Ensured accurate verification of all demographic and financial information.
- Maintained comprehensive knowledge of insurance plans and payment models.
- Educated patients on financial responsibilities, including copayments, coinsurances, and deductibles.
- Collected point of service payments to enhance revenue flow.
Head Receptionist/Medical Records Clerk/Insurance Verification Clerk
Sequoia Surgery Center
Visalia, CA
07.2009 - 06.2018
- Provided outstanding customer service in fast-paced outpatient surgery facility.
- Answered and directed all incoming patient service calls efficiently.
- Registered patients and organized charts for procedures and surgeries.
- Collected copays and deductible payments for various surgery services.
- Demonstrated proficiency in basic business office skills to support operations.
- Operated endoscopy scope processor while adhering to sanitary requirements.
- Maintained endoscopy scopes with thorough knowledge of proper techniques.
- Executed cleaning and processing of scopes using Mediator and Verisign systems.
Customer Service Representative/PharmacyAuditor
Ben-E-Lect
Visalia, CA
02.2001 - 07.2009
- Managed all customer service inquiries regarding medical benefits via telephone.
- Resolved issues and questions for customers and physician offices through effective communication.
- Applied medical terminology to enhance understanding and support for clients.
- Handled insurance quotes, billing inquiries, ID card issuance, and report generation.
- Conducted detailed audits of pharmacy reports to ensure accuracy.
- Calculated adjustments for pharmacy charges to facilitate reimbursements for overcharges.
Skills
- Client relations specialist
- Office management skills
- Receptionist duties
- QuickBooks user
- Technical proficiency
- Administrative clerical support
- Medication distribution knowledge
- Executive assistant capabilities
- Effective writing skills
- Operations administration
- Data entry accuracy
- Telephone etiquette mastery
- Healthcare records handling
- Insurance processing expertise
- Cerner application knowledge
- Electronic medical records systems proficiency
- Scheduling in healthcare settings
- auditing experience
Websites
Languages
Spanish
Professional Working
Timeline
Banquet Server/Busser
VINTAGE PRESS
10.2023 - Current
Surgical Coordinator
Eye Surgical & Medical Associates
05.2021 - Current
Patient Access Representative
Cerner Rev Works/Adventist Health Care
09.2018 - 04.2020
Head Receptionist/Medical Records Clerk/Insurance Verification Clerk
Sequoia Surgery Center
07.2009 - 06.2018
Customer Service Representative/PharmacyAuditor
Ben-E-Lect
02.2001 - 07.2009